Store Protection Specialist

Company: Ross Dress For Less
Location: Roanoke
Posted on: November 25, 2022

Job Description:

*GENERAL PURPOSE: *

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.; The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership.; Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.; Must embrace Company values and have a mentality to protect the Ross treasure.

*ESSENTIAL FUNCTIONS: *

*Maintaining Safe ; Secure Environment: *

* Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
* Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
* Removes clutter and ensures safe, clear egress to emergency exits.

*Developing Great Teams ; Partnerships: *

* Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
* Treats all Customers and Associates with respect.
* Demonstrates courtesy, friendliness, and professionalism at all times.; Recognizes Associates using Company recognition programs.
* Regular involvement with internal and external partners.; May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
* Other duties as assigned to support Loss Prevention initiatives.

*Personal and Store Brand*

* Represents and supports the Company brand at all times.
* Maintains a professional appearance, in accordance with Company dress code.

*Mitigating Theft ; Fraud: *

* Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
* Gathers theft indicators and uses internal or external intelligence to impact shortage trends.; Effectively communicates to Store Leadership and Loss Prevention Leadership.
* Adheres to Company policy for external theft response.
* Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

*Minimizing Operational Shortage: *

* Increases Store awareness on effective processes to minimize operational shortage.; Trains and educates Associates on shortage reduction initiatives.
* Observes and validates proper checkout procedures for Customers and Associates.

*COMPETENCIES: *

* Manages Work Processes
* Business Acumen
* Plans, Aligns ; Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability ; Execution

*QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: *

* High School education or equivalent required, AA degree preferred.
* One year retail supervisor experience or similar training preferred.
* One year loss prevention/security training preferred.
* Active Security Guard License preferred
* Ability to work effectively in a fast-paced environment.
* Strong communication skills.
* Demonstrated ability to build and maintain relationships with the Store team.
* Excellent Customer service skills.
* Proven ability to effectively resolve conflict.
* Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

*PHYSICAL REQUIREMENTS/ADA: *

* Consistent timeliness and regular attendance.;;
* Ability to spend up to 100% of working time standing, walking, and moving around the Store.
* Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
* Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
* Certain assignments may require other qualifications and skills.

Job Type: Part-time

Pay: From $13.50 per hour

Benefits:
* Employee discount
* Flexible schedule
Schedule:
* 4 hour shift
* 8 hour shift
Shift:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekend availability

Education:
* High school or equivalent (Preferred)

Experience:
* Customer Service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Ross Dress For Less, Roanoke , Store Protection Specialist, Other , Roanoke, Virginia