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Client Service Coordinator

Company: Ameriprise Financial
Location: Roanoke
Posted on: November 25, 2022

Job Description:

Position Description: Step into an instrumental role as a Client Service Coordinator with a Private Wealth Financial Advisory practice with Ameriprise Financial. This company is built on strong values and principles and strives to uphold the highest levels of integrity, honesty, caring, and thoughtfulness while delivering excellent advice. This role will help to fulfill the company's mission with a focus on fostering professional relationships with peers and with clients.The Client Service Coordinator supports the many different tasks for which the practice is responsible and ties directly to the overall business plan of the practice. This position allows the advisors the assurance they need to know that the practice is being maintained and supported within Ameriprise Financial guidelines.This role provides administrative support by scheduling meetings, preparing presentations, preparing client communications and tracking correspondence. This role is responsible for responding to ad hoc requests, coordinating/tracking projects and/or managing business-as-usual projects such as filing, copying, scanning, and maintaining client data and records.As a Client Service Coordinator, you will be instrumental in creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities. Electronic filing, movement and reconciling from client meeting Contact management system maintenance Checking for accuracy Confirming necessary fields are input and up to date Maintain campaigns Drafting correspondence Calendar management (client meetings from Service Model, personal meetings, and internal meetings) Confirming client meetings and administrative meetings (phone, email, or a combination of both) Include a reminder for clients when we need their data or other follow up items Marketing activities and sponsorship (contacts, staying up to date on process, compliance protocol, monthly submissions, agreements) Social media presence Website maintenance Mass mailings, both email and physical Warmly greet clients upon arrival and extend hospitality Inventory management - postage, office supplies, kitchen, coffee, and hydration Fax management - incoming and outgoing Creating and documenting, UPS labels Meeting preparation steps - Review client information and submit to Key Management Group Print hard copy materials Meeting follow up steps - Client Meeting Outcome ownership Second set of eyes for the advisors Maintain files and records in accordance with the records retention policy Check-in calls on follow up items Answering incoming calls Document client contacts/calls Manage office level advisor texting program Manage the wow client experience (greeting cards, gifts, ecards, etc.) Manage mail and funds log Maintain the office for cleanliness, kitchen management, etc. Work with building maintenance to resolve issues Scanning documents and storing for compliance and easy reference Assist the Advisor and fellow team members with necessary projects Systematic payout tracking Practice tracking Continuing education, licensing, and registration for licensed team members, tracking and renewing Correspondence with bookkeeper Office filing and operational maintenance General Expectations & Characteristics: Physical presence in office during regular office hours Humility Patience Honesty and Integrity Professionalism Mindset of service to others. (Willing deference to authority) Collaborative Initiative-taking in doing tasks, but not without knowing how to do them or if they are valuable Efficient Accurately and completely manage a high volume of work Optimistic - How can I help you? I can help. Willingness to learn Ability to self-start Accept delegation Ability to manage multiple projects of varying scope at one time Preferred Skills: Ability and willingness to speak with clients and prospects Tech savvy and proficient - able to know how things 'connect' Diligence, seeing a task to completion Diligence and mindfulness Looking for solutions to questions/problems Proficient with Salesforce Intermediate knowledge of Microsoft office suite Outlook Excel Word PowerPoint Experience with Social Media platforms Key Traits: Strong computer concepts and skills, including Excel and Word Direct attention to detail and organization Effective communication with clients and other advisors/staff Effective and efficient time management High level of interpersonal skills High level of comprehension Polite and clear phone manner Ability to adhere to rules and regulations as stated and required by advisor and Ameriprise Ability to support and provide guidance for compliance Positive attitude and sincere willingness to constantly learn and grow Outgoing personality Experience with SalesForce is a plus Proficient in Microsoft Office tools Education: Associates degree or higher 3+ years of similar experience preferredJob Type: Full-timePay: Up to $45,000.00 per yearBenefits: 401(k) 401(k) matching Health insurance Paid time offSchedule: 8 hour shift Monday to FridayAbility to commute/relocate: Roanoke, VA 24018: Reliably commute or planning to relocate before starting work (Required)Experience: Administrative Asst: 3 years (Required)Work Location: One location

Keywords: Ameriprise Financial, Roanoke , Client Service Coordinator, Other , Roanoke, Virginia

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