Emergency Department Dispatch Communication Specialist - FT
Company: Carilion Clinic
Posted on: November 25, 2022
The Emergency Department Communication/Medcom Specialist
maintains responsibility for coordination of ED communications. The
Emergency Department Communication/Medcom Specialist is also
required to support Carilion's hallmarks of service excellence and
quality for all job responsibilities.
Duties include, but are not limited to the following:
Receives and sends communications via telephone, fax, intranet, and
radio. Records information via EPIC and Teletracking. Responsible
for taking inbound EMS calls and relaying information to physician
of record, lead ED MD, and or ED lead CTL. Responsible for passing
medical care information and instructions back to in bound EMS
agencies based on protocols or direct physician orders. Act as a
mentor to MEDCOM Spec 1s.
Prioritizes incoming calls according to emergency or non-emergency
nature. Appropriately communicates with other stakeholders to make
decisions on patient placement and to determine interventions
Page and or call consultants and others as needed. Follows
established processes for monitoring of pending communications and
request. Facilitates communication with physicians and staff by
distributing cellular devices for use during the shifts. Functions
autonomously in MEDCOM and acts as lead Specialist when on
Facilitates communications between Physicians, LIPs, ED CTLS, staff
and other outside entities on matter pertinent to patient care.
Facilitates communication with Management Team and Clinical Team
Leaders as dictated by the needs of the day
Maintains EMS drug box inventory and oversees the trading out of
used or expired drug boxes.
Enters bed request in teletracking and updates EPIC with status
Participates in basic Performance Improvement activities.
Participates in cost containment measures at the unit level.
Promotes an aesthetic and safe unit environment.
Make the most of your clinical skills at an organization that has
earned numerous awards for clinical excellence. Based in Roanoke,
VA, our community-based health care organization encompasses a
comprehensive network of hospitals, primary and specialty physician
practices, and other complementary services.
Play an important role with a regional leader that inspires better
health through compassionate care, medical education and research,
and neighborhood outreach. Realize the advantages of advancing your
career with an organization where you can expect supportive
leadership, state-of-the-art technological resources,
inter-professional teamwork, and innovative learning.
Education: High school graduate or GED. EMT Certification,
Experience: 2 years pre-hospital, ED, and or call center experience
Licensure/certification: EMT-B or higher preferred.
Other Minimum Qualifications: Effective interpersonal,
communication, and teamworking skills required. Basic skills in
computer/typing, Windows applications, and medical terminology
required. Must demonstrate ability to function independently. Must
successfully complete orientation and competency validation for
Below are our core values that we strive to embody and expect of
all our team members:
Collaboration: Working together with purpose to achieve shared
Commitment: Unwavering in our quest for exceptional quality and
Compassion: Putting heart into everything we do.
Courage: Doing what's right for our patients without question.
Curiosity: Fostering creativity and innovation in our pursuit of
Requisition Number: 116293
Employment Status: Full time
Location: CRMH - Carilion Roanoke Memorial Hospital
Shift Details: Primarily Day/Evening (7pm-7am) shifts to include
every other weekend and holiday requirements
Recruiter: JAMIE S RATLIFF
Recruiter Email: firstname.lastname@example.org
For more information, contact the HR Service Center at
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected
and ideas are valued. A not-for-profit, mission-driven health
system built on progress and partnerships. A courageous team that
is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of
award winning hospitals, Level 1 and 3 trauma centers, Level 3
NICU, Institute of Orthopedics and Neurosciences, multi-specialty
physician practices, and The Virginia Tech Carilion School of
Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries
and, most importantly, make a difference. Here, in a place where
the air is clean, people are kind and life is good. Make your
tomorrow with us.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.%52575%
Keywords: Carilion Clinic, Roanoke , Emergency Department Dispatch Communication Specialist - FT, Other , Roanoke, Virginia
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