QSR Lead
Company: Subway
Location: Huttonsville
Posted on: January 26, 2023
Job Description:
Position: QSR Lead
Reports to: QSR Manager/Assistant Manager
Purpose of Position: Perform the day-to-day operation of an
assigned QSR in a manner which exceeds Company Goals and
Expectations of Total Quality Service to our Guests. Assist in
directing and maintaining the store in a manner which is above and
beyond Par Mar Stores Image Standards and Support Branded Concept.
In the absence of the QSR Manager or Assistant Manager, the QSR
Lead will be the person of responsibility providing support and
leadership. The QSR Lead will direct FSA's on assigned tasks
required, follow up and provide feedback.
- Availability: Must be available to work various shifts
including evenings and weekends as required by Store Management in
order to provide exceptional customer service. The QSR Lead will
work shifts opposite the QSR Manager/Assistant Manager.
- Driving on Company Business: Consistently maintain and provide
a current valid driver's license and proof of insurance on a
vehicle you will be using to drive for company purposes including
but not limited to: banking, supply transport or other company
duties as directed by QSR Management. To be considered for, or
remain in the QSR Lead position, you must have the items required
above in addition to a signed "Statement of Understanding"
recognizing that you are aware of said requirements.
- Safety: Actively practice and enforce all safety measures to
ensure a safe work environment is maintained in a manner which
protects company assets, employees and Guests. In the event of an
employee or guest injury, ensure that an Incident Report is
immediately and properly filled out then communicated with Store
Management/Supervision.
- Guests: Greet and Welcome each Guest to Par Mar with the proper
greeting: Good (morning, afternoon or evening), Welcome to (brand
name). Acknowledge a Guest leaving the store by using an exit
statement such as: "Thank you, please come again, have a nice day."
Set the example and ensure that fellow employees are doing the
same. Ensure a high standard of Guest satisfaction is maintained at
all times through prompt, courteous and knowledgeable service in
all areas of the store, not exclusive to the check-out/serving
area. Respond quickly with courtesy and professionalism when
resolving guest complaints on your shift. Report any customer
dissatisfaction to QSR Management.
- Image: Maintain a Restaurant Atmosphere which is consistent
with the Company Standards for Professionalism, Image and Total
Quality Guest Service, Above and Beyond. Immediately address any
employee who is not in proper dress code, including but not limited
to: name badge, proper attire, apron, gloves, hat, footwear,
Jewelry (facial or otherwise per Brand) or general appearance in
violation of company Policy. Develop and maintain a professional
image as a member of the company management team, supporting the
Company Image, in actions and words at all times. Display a
consistent team oriented demeanor at all times by maintaining clear
channels of communications with Store Management, fellow
co-workers, employees and Guests in compliance with Company
policies. Ensure all decisions regarding employees, company issues,
Guest Service, laws, rules, regulations and safety are made from an
objective analysis of the situation and the stated position of the
Company. QSR Exterior: Maintain a clean and attractive exterior of
the store location by consistently wiping down trash receptacles,
removing excessive signage from windows, cleaning windows, keeping
counter areas which can be viewed from the outside neat and orderly
and sweeping the lot on a daily basis. QSR Interior: Maintain the
interior of the QSR in a clean and attractive manner daily by
completing all tasks on the shift duty checklist. Ensure the office
is neat, clean, organized and all confidential information is
secured at all times. Ensure all employees are constantly
monitoring the dining area for trash or spills and that trash cans
are emptied as needed. As QSR Lead, ensure that all
cleaning/maintenance tasks assigned by QSR Management are completed
by end of shift.
- Training: Maintain and increase personal knowledge base by
completing approved online and other available training applicable
to this position and the company direction. Assist QSR Management
by training and retraining employees in a manner consistent with
Par Mar/Brand Goals, Policies, Procedures and Image. Assist in
training and directing employees and lead by example to meet daily
expectation in cash control, cleanliness, organization, food
preparation and handling and inventory control in a manner which is
conducive to building repeat business. Comply, train and direct all
employees to meet daily expectations with state, local and federal
laws and regulations of the governing health department.
- Compliance: Ensure compliance with all laws, applicable rules,
regulations and necessary controls, including but not limited to:
alcohol, tobacco, (training required for ALL employees of Par Mar)
health department, etc. Secure a food handlers card where
applicable by the State when prepared foods are present. Assist in
the investigation and resolution of food quality and service
complaints A. Properly place all waste in the designated area for
tracking by Management. B. Inspect food and food preparation to
maintain quality standards, freshness, taste, timely preparation
and sanitation regulations Standards to prevent illness and/or
injury. C. Ensure all equipment is cleaned and sanitized at the
close of the day. D. Follow all recipe guidelines and portion
control at all times. E. Ensure food preparation levels are
completed for the next shift; properly dated and stored. F.
Maintain excellent personal hygiene according to company and
industry standards, at all times. G. Obtain the state "Food
Handlers Card" where applicable by law and regulation. Follow,
promote and enforce the Company Policies and Procedures at all
times in a manner which supports the Company Mission Statement and
Image Standards. Report any Policy discrepancies to QSR Management.
Smoking: It is the policy of Par Mar Stores to support its
employees in complying with all federal, state and local laws and
regulations regarding the sale and use of tobacco and tobacco
products. Smoking any form of tobacco products including e
cigarettes and hookahs are prohibited in Par Mar Stores including
in front of ANY Par Mar Store entrance. It is not permitted
according to Local, State and Federal Laws and Regulations. Set the
expectation in your store in regards to break times and procedures.
Enforce any violations of this Policy. Alcohol: It is the policy of
Par Mar Stores to support its employees in complying with all
federal, state and local laws and regulations regarding the sale
and use of alcoholic beverages. Enforce and report any Policy
discrepancies to QSR Management.
- Loss Prevention: Effectively control loss prevention by
following company policies and procedures and practice honesty in
the workplace at all times and reporting all dishonest findings to
QSR Management. Complete assigned paperwork in an accurate, neat
and timely manner which exhibits a high level of expertise. All
applicable inventory reports must be sent to the office weekly.
Have full knowledge and be accurate and punctual with daily
paperwork and bank deposits. Assist QSR Management by looking for
discrepancies by observing loss trends utilizing reports and
viewing video. Ensure the accurate handling of company assets,
including but not limited to: cash over/shorts, inventory shrink,
merchandise handing, store profitability, minimizing controllable
store expenses and Guest service in accordance with Company
Standards. Report all dishonest findings to the QSR Management. A.
Review weekly SACU and perpetual inventory and correlate with
weekly WISR. B. Hold location inspections within or above standards
set by Brand and Par Mar Stores. C. QSR review, WISR review and Q
DATA review where applicable. Assist in maintaining stock on
product and supplies needed by keeping inventory control current,
planning and placing timely orders. Maintain recipe standards and
portion control according to Brand requirements.
- Par Mar Store/QSR Promotions: Support and promote with all
employees Par Mar Stores Special Promotions, QSR Brand Promotions
and Events. Promote good will on behalf of Par Mar Stores by
attending community events including any Loyalty Program set by the
Company.
- Receiving Merchandise: Properly receive all merchandise and
accurately complete all invoices pertaining to the merchandise in a
manner which maximizes inventory control as stated in the Company
Standards. Assist QSR Management by ensuring merchandise received
matches invoices.
- Vendor Procedures: Ensure proper vendor procedures are followed
at all times to protect Company assets and merchandise the store in
a manner which will supports Company Guest satisfaction policies
and Image Standards. Verify that the merchandise matches
invoices.
Requirements:
PHYSICAL/MENTAL ESSENTIAL FUNCTIONS OF THE JOB
Position: QSR Lead
Reports to: QSR Manager/Assistant Manager
- Must be able to stand up to an eight (8) to ten (10) hour shift
on a hard surface floor in order to perform all type of job duties
and responsibilities.
- Must be able to lift, push and/or pull up to 50 pounds up to 3
feet high without the aid of another person, in stocking the
store.
- Must be able to lift items onto a dolly and maneuver dolly into
position.
- Must be able to work in a cold environment in stocking the
coolers and freezers.
- Must be able to push and/or pull a mop/broom or shovel in order
to clean floors, parking areas and sidewalks.
- Must be able to tolerate chemicals such as gasoline, cleaning
agents, and other products necessary for customer service or
cleaning the facility.
- Must be able to maintain balance and climb up to eight (8) feet
on a step ladder or climb into the attic in order to stock and
arrange coolers and shelves, replenish cups, ice, etc., in the
fountain area and changing signs.
- Must be able to bend, twist and reach in order to perform
various job functions such as washing windows and gas pumps,
stocking shelves, coolers and fountain areas and picking up
trash.
- Must be able to handle a variety of shapes, sizes, and
textures. Items handled include, but are not limited to: stock
items, money, credit cards, supplies and paper work.
- Must be able to use fingers bilaterally and unilaterally: A.
The fingers are used bilaterally to count money, unload boxes,
operate machines/equipment and to perform various other job
functions. B. The fingers are used unilaterally to punch in prices
on the cash register and computer.
- Must be able to have corrected hearing to listen to: A. The
needs and direction from management; B. The needs of customers; and
C. The environment to be aware of surroundings.
- Must be able to have corrected vision to: A. Be aware of
surroundings and location of products and customers; B. Identify
colors and descriptions of automobiles at gas pumps; and C. Count
money, read price tags, cash register and gas pumps and perform job
duties.
- Environmental conditions: must be able to work around various
odors, dust and fumes in a mostly moderate temperature, except for
extreme cold below 40 degrees in refrigerator/coolers or the drive
in winter conditions.
- Must be able to have dexterity to perform repetitive tasks and
force in the use of deli meat slicers and knives in a safe manner
which meets company standards.
- Must be able to understand and use all safety equipment when
using a slicer and cleaning machinery.
- Must not be short-tempered and must be slow to anger and able
to respond in a calm demeanor in stressful situations such as
dealing with customers who may be dissatisfied or emergencies.
- Must be alert and able to identify a hazard in order to avoid
it by reporting immediately, or if necessary, take immediate
corrective measures.
- Must not be impaired in anyway due to: A. the use of drugs
(legal or illegal), B. alcohol use, or C. in any other way, which
may affect the employee's ability to act and/or react in a manner
that will ensure their safety, the safety of other employees,
customers and the assets of the company.
- Must be able to physically react in an immediate manner to
emergencies such as fires, fuel spills, robberies or other life
threatening situations.
Keywords: Subway, Roanoke , QSR Lead, Other , Huttonsville, Virginia
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