Patient Advocate
Company: Carilion Clinic
Location: Roanoke
Posted on: January 26, 2023
|
|
Job Description:
Roanoke ,VA, US, 24014
How You'll Help Transform Healthcare:
This position will provide frontline risk management through the
intake, investigation, and either resolution or escalation of
complaints and grievances from patients, family members, and
visitors. The Patient Advocate will exercise autonomy in
determining the optimum method of management to ensure the best
possible outcome for all involved. The Patient Advocate will also
provide support to Carilion Clinic staff by assisting with
communication between staff and patients and families and acting as
liaison when appropriate.
What We Require:
Education: High school diploma or GED required, Bachelors
preferred.
Experience: One year of experience in a patient care or customer
service area. Five (5) years with Service Recovery or Dispute
Resolution. 3,000 hours or 50 percent of full-time job duties
within the last three years dedicated to healthcare risk management
in a healthcare setting or with a provider of services (e.g.
consultant, broker, or attorney) to the healthcare industry.
Licensure/Certifications/Registration: Maintains Notary Public
designation. CPHRM Certification within one (1) year.
Other Minimum Qualifications: Effective interpersonal,
communication and teamwork skills required. Must successfully
complete orientation.Demonstrated history of compliance and
confidentiality required. Demonstrated ability to communicate well
in challenging situations. Often communicates with state, legal and
other representatives and serves as a front line contact. Tools
used may include but are not limited to Microsoft Word, Power
Point, Excel, SMS, SoftMed.
About Carilion
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected
and ideas are valued. A not-for-profit, mission-driven health
system built on progress and partnerships. A courageous team that
is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of
award winning hospitals, Level 1 and 3 trauma centers, Level 3
NICU, Institute of Orthopedics and Neurosciences, multi-specialty
physician practices, and The Virginia Tech Carilion School of
Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries
and, most importantly, make a difference. Here, in a place where
the air is clean, people are kind and life is good. Make your
tomorrow with us.
Requisition Number: 138496
Employment Status: Full time
Location: CRMH - Carilion Roanoke Memorial Hospital
Shift: Day
Shift Details: Monday - Friday 8:00am - 4:00pm
Recruiter: DANA E JOHNSON
Recruiter Phone: 540-400-4631
Recruiter Email: dejohnson@carilionclinic.org
For more information, contact the HR Service Center at
1-800-599-2537.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
Please see job description
PI201431111
Keywords: Carilion Clinic, Roanoke , Patient Advocate, Other , Roanoke, Virginia
Click
here to apply!
|