Customer Service Rep

Company: Lincare Inc.
Location: Roanoke
Posted on: January 27, 2023

Job Description:

Job Description

• work directly with medical professionals and physicians to facilitate patient care
• advocate for and work in lockstep with chronic patients
• work for an organization that rewards success and fosters a culture of promotion
  
  Job Responsibilities include:
  
  
  • provide outcome-based solutions for our physician referral sources and existing patient population
  • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
  • Prepare and analyze the billing and setup paperwork for patient services
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs
  • Actively participate in the training of new customer service and sales personnel
    
    #CSR
    
    Qualifications
    
    
    • High school diploma or GED preferred
    • Proven work experience required
    • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
    • Multitasking capabilities
    • Computer and technological literacy
    • Positive and professional personal image
      
      Physical Demands:
      
      This employee must occasionally lift and/or move up to 25 pounds.

Keywords: Lincare Inc., Roanoke , Customer Service Rep, Other , Roanoke, Virginia