Contact Center Specialist ( Customer Service Representative )

Company: ValleyStar Credit Union
Location: Rocky Mount
Posted on: January 27, 2023

Job Description:

Your roleThe Contact Center Specialist provides information to members concerning products and services by telephone, email, Message Center, CHAT and mail correspondence. The Contact Center Specialist supports the entire organization regarding member calls and is responsible for providing exemplary service to members in the areas of account transactions, loans, new accounts, electronic services, and general problem solving via various communication mediums, including phone, e-mail, online, mail and mobile.We offerWe offer a great environment to work within and opportunities for career advancement. We strive to improve our team's quality of life and well-being and offer competitive benefits packages. Our full-time team members enjoy medical, dental and vision insurance, generous vacation and sick time, paid holidays, paid time off to volunteer and a 401k plan with company match, to name a few.Your dayServes membership by providing service and information in a pleasant, efficient manner by telephone and mail correspondence, including, but not limited to the following:Opening new deposit and loan accounts.Researching and solving member questions, problems, and complaints concerning accounts.Answering questions concerning Share Accounts, Share Draft, VISA, Certificates, Loans, Payroll Distributions, etc.Process wire, ACH, debit/credit transactions using payment processing tools.Process stop payments and unauthorized transactions for share drafts and ACH items on all accounts and adjust the account(s) as necessary.Process check orders and reorders.Trouble shot online/mobile banking issues for membership.Provide routine information about our services or policies, including eligibility for membership, insurance on loans, loan policies, interest rates, current dividend rates, locations, office hours and telephone numbers.Complete verification of deposit forms as received and retain a copy for records.Maintain complete and accurate records and files for audit purposes. We need2 years previous customer service experience, preferably in a call/contact center setting. Experience in the financial/banking field is preferred.Computer savvy; able to navigate between multiple systems and windows. Experience with Microsoft Word, Office, and Excel. Who we areAll across Virginia, ValleyStar Credit Union has been serving businesses and families like yours since 1953. It's our mission to make banking and managing your finances as easy and convenient as possible. We want to get beyond the dry language of mortgages, loans, accounts and credit cards to what you really care about - the house you'd love to own, the bigger car, the credit card that works with your lifestyle, reaching that goal of a law degree, owning a small business or a secure retirement. If you can dream it, we can help you achieve it.ValleyStar Credit Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Therefore, ValleyStar Credit Union does not discriminate against employees or applicants based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.

Keywords: ValleyStar Credit Union, Roanoke , Contact Center Specialist ( Customer Service Representative ), Other , Rocky Mount, Virginia