Contact Center Specialist ( Customer Service Representative )
Company: ValleyStar Credit Union
Location: Rocky Mount
Posted on: January 27, 2023
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Job Description:
Your roleThe Contact Center Specialist provides information to
members concerning products and services by telephone, email,
Message Center, CHAT and mail correspondence. The Contact Center
Specialist supports the entire organization regarding member calls
and is responsible for providing exemplary service to members in
the areas of account transactions, loans, new accounts, electronic
services, and general problem solving via various communication
mediums, including phone, e-mail, online, mail and mobile.We
offerWe offer a great environment to work within and opportunities
for career advancement. We strive to improve our team's quality of
life and well-being and offer competitive benefits packages. Our
full-time team members enjoy medical, dental and vision insurance,
generous vacation and sick time, paid holidays, paid time off to
volunteer and a 401k plan with company match, to name a few.Your
dayServes membership by providing service and information in a
pleasant, efficient manner by telephone and mail correspondence,
including, but not limited to the following:Opening new deposit and
loan accounts.Researching and solving member questions, problems,
and complaints concerning accounts.Answering questions concerning
Share Accounts, Share Draft, VISA, Certificates, Loans, Payroll
Distributions, etc.Process wire, ACH, debit/credit transactions
using payment processing tools.Process stop payments and
unauthorized transactions for share drafts and ACH items on all
accounts and adjust the account(s) as necessary.Process check
orders and reorders.Trouble shot online/mobile banking issues for
membership.Provide routine information about our services or
policies, including eligibility for membership, insurance on loans,
loan policies, interest rates, current dividend rates, locations,
office hours and telephone numbers.Complete verification of deposit
forms as received and retain a copy for records.Maintain complete
and accurate records and files for audit purposes. We need2 years
previous customer service experience, preferably in a call/contact
center setting. Experience in the financial/banking field is
preferred.Computer savvy; able to navigate between multiple systems
and windows. Experience with Microsoft Word, Office, and Excel. Who
we areAll across Virginia, ValleyStar Credit Union has been serving
businesses and families like yours since 1953. It's our mission to
make banking and managing your finances as easy and convenient as
possible. We want to get beyond the dry language of mortgages,
loans, accounts and credit cards to what you really care about -
the house you'd love to own, the bigger car, the credit card that
works with your lifestyle, reaching that goal of a law degree,
owning a small business or a secure retirement. If you can dream
it, we can help you achieve it.ValleyStar Credit Union is an Equal
Opportunity Employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees. Therefore,
ValleyStar Credit Union does not discriminate against employees or
applicants based on age, race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, or any other category protected by law.
Keywords: ValleyStar Credit Union, Roanoke , Contact Center Specialist ( Customer Service Representative ), Other , Rocky Mount, Virginia
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