Patient Access Supervisor

Company: Sovah Health - Martinsville
Location: Martinsville
Posted on: January 27, 2023

Job Description:

SOVAH Health - MartinsvilleThe Supervisor is responsible for the daily operation of all patient access functions. Assists in implementing and supporting HSC processes, policies and procedures. Works with Patient Access Director and HSC support team in identifying opportunities for improvement in customer satisfaction, quality performance and fiscal responsibility.Determines, coordinates and supervises daily staffing assignments and levels.Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists withperformance evaluations and disciplinary actions.Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.Performs staff responsibilities as needed to fulfill required service levels.Leads the handling and resolution of complex issues and complaints.Performs the functions of a Registrar, as needed.Demonstrates knowledge of occurrence reporting system and utilizes process to report potential patient safety issues.Assists Patient Access Director and PFSD/BOD team:Developing/Implementing specific departmental goals for: Customer Service (fostering a service oriented attitude with Patients, Physicians/Physician's Office Staff and Ancillary Department personnel).Supports special projects and business analysis as requested.

Keywords: Sovah Health - Martinsville, Roanoke , Patient Access Supervisor, Other , Martinsville, Virginia