Patient Access Supervisor
Company: Sovah Health - Martinsville
Location: Martinsville
Posted on: January 27, 2023
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Job Description:
SOVAH Health - MartinsvilleThe Supervisor is responsible for the
daily operation of all patient access functions. Assists in
implementing and supporting HSC processes, policies and procedures.
Works with Patient Access Director and HSC support team in
identifying opportunities for improvement in customer satisfaction,
quality performance and fiscal responsibility.Determines,
coordinates and supervises daily staffing assignments and
levels.Provides direction, orientation, training, coaching, and
mentoring to staff. Performs or assists withperformance evaluations
and disciplinary actions.Assesses and ensures quality of services
delivered and facilitates staff development programs. Ensures staff
compliance with departmental and organizational policies,
procedures, and protocols.Performs staff responsibilities as needed
to fulfill required service levels.Leads the handling and
resolution of complex issues and complaints.Performs the functions
of a Registrar, as needed.Demonstrates knowledge of occurrence
reporting system and utilizes process to report potential patient
safety issues.Assists Patient Access Director and PFSD/BOD
team:Developing/Implementing specific departmental goals for:
Customer Service (fostering a service oriented attitude with
Patients, Physicians/Physician's Office Staff and Ancillary
Department personnel).Supports special projects and business
analysis as requested.
Keywords: Sovah Health - Martinsville, Roanoke , Patient Access Supervisor, Other , Martinsville, Virginia
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