Communication Specialist I - Ambulance Dispatch - PT (Roanoke, VA, US, 24015)
Company: Carilion Clinic
Location: Roanoke
Posted on: May 28, 2023
Job Description:
Job Summary The Communication Specialist I is one of the first
points of contact for patients, prospective patients, discharge
planners, insurance companies/brokers, physicians, facilities, 911
dispatch centers, and other Emergency Medical Services (EMS)
agencies with Carilion Clinic. -Working in a call center
environment as part of an extended team under the direction of the
lead pod, the Communications Specialist I is a central link in the
safe transfer and transport of patients throughout the region.
-This position is responsible for taking emergency and
non-emergency transport requests, screening and prioritizing
emergency calls, matching the right resource to the right patient
based on clinical condition and CCPT clinical protocols, entering
information into the dispatch software system, managing the daily
call schedule to ensure the most effective use of resources,
operating the radio console, activating and managing the emergency
response plan, and real-time problem solving to ensure a consistent
delivery of service excellence and service recovery efforts when
needed. - -
- Primarily used for staffing the ground ambulance dispatch pods
in the Communication Center. -Develops and matures professional
relationships with the Transfer Center staff to facilitate
synergies and communication between departments.
- Receives and screens calls in an efficient manner to minimize
delays. -Identifies and prioritizes emergency calls, routinely
dispatching units in less than two minutes from the time of the
initial call. -Escalates flight requests to the appropriate pod for
immediate assistance.
- Appropriately determines the level of care required and the
mode of transport needed based on CCPT scope of practice for basic
life support, advanced life support, and critical care.
-Anticipates projected patient needs during transport based on
clinical condition and history and projected out of hospital time,
actively uses this information in the decision-making process as an
advocate for quality and patient safety. -
- Schedules trips and dispatches ground ambulances, using all
available tools to identify the closest, most appropriate resource,
time-stamps units, monitors ambulance response times, and
intervenes with clinical teams to address concerns or delays.
-Provides updates on arrival time to the requestor when the unit
will be more than 10 minutes early or late for a scheduled pick-up.
- To learn more about our Communication and Transfer Center, read
this article: Minimum Qualifications Education: -High school
diploma or equivalent required. Experience: -Prior experience in a
call center, 911 dispatch center, or as an Emergency Medical
Services provider required. Licensure, -certification, and/or
-registration: - -American Heart Association Basic Life Support -
Health Care Provider (AHA BLS -HCP) required within 3 months of
hire. - Virginia Office of Emergency Medical Services certification
required as an Emergency Medical Technician- Basic (EMT-B). -
Emergency Medical Dispatch certification preferred. Other Minimum
-Qualifications: Job requires long periods of sitting and use of a
headset for frequent telephone interactions. -Must be proficient
with keyboarding/typing and use of software applications, including
Windows. -Must demonstrate sustained proficiency in multi-tasking
and effective communication skills focused on customer service.
-Must successfully complete orientation and competency validation
specific for this position. - Completes a minimum of one ride-along
shift per year with any CCPT ground division. -This may be waived
if the employee is in a dual status role with CCPT ground. About
Carilion This is Carilion Clinic ... An organization where
innovation happens, collaboration is expected and ideas are valued.
A not-for-profit, mission-driven health system built on progress
and partnerships. A courageous team that is always learning, never
discouraged and forever curious. Headquartered in Roanoke, Va., you
will find a robust system of award winning hospitals, Level 1 and 3
trauma centers, Level 3 NICU, Institute of Orthopedics and
Neurosciences, multi-specialty physician practices, and The
Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries
and, most importantly, make a difference. Here, in a place where
the air is clean, people are kind and life is good. Make your
tomorrow with us. Requisition Number: 129233 - Employment Status:
Part Time - Location: CTAC Communications Center - Shift:
Evening/Night - Shift Details: 1830-0630 on Sunday and Monday
Recruiter: JAMIE S RATLIFF - Recruiter Phone: - Recruiter Email:
jsratliff@carilionclinic.org For more information, contact the HR
Service Center at 1-800-599-2537. Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is
a drug-free workplace.
Keywords: Carilion Clinic, Roanoke , Communication Specialist I - Ambulance Dispatch - PT (Roanoke, VA, US, 24015), Other , Roanoke, Virginia
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