Guest Services Representative - Carilion Roanoke Memorial Hospital RPT (Roanoke, VA, US, 24014)
Company: Carilion Clinic
Location: Roanoke
Posted on: May 28, 2023
Job Description:
Job Summary Responsible for proactively meeting, greeting,
directing and assisting patients and guests. Ensures a seamless
flow of operations into facility. Assist with patient registration
process, vendor check-in, conducts facility tours, and performs
Notary acts as well as other business services. Works closely with
and manages Volunteers. -
- Manages patient flow from point of entry to service area.
Serves as liaison between patient families and staff. Welcomes,
greets and assists patients and guests. Uses patient identifiers to
effectively route individuals.
- Directs and checks in patients with Patient Access department
using programs Epic, Spark, Excel, CWS-Teletracking and
Teletracking Bed Board.
- Performs business and concierge type services for patients,
guests and staff such as Notary assistance, managing lost and found
items, receiving and routing dropped off mail, Fed Ex and UPS
items, as well as personal belongings.
- De-escalates situations with displeased patients or guests.
Works closely with Patient Advocacy and Security reporting
complaints, no-news issues, thefts, violence, locked or lost cars,
dead batteries, etc.
- Serves as Sales Associate; provides back-up coverage for CRMH
Gift Shop and JCHS Bookstore, as well as assisting volunteers with
flower, gift and newspaper deliveries.
- Serves as Sales Associate; provides back-up coverage for CRMH
Gift Shop and JCHS Bookstore, as well as assisting volunteers with
flower, gift and newspaper deliveries.
- Conducts facility tours for area students, future staff and
expecting OB parents and coordinates with authorized department
managers and schedules tour dates and times.
- Verify, direct and if needed, plan shuttle transportation for
incoming patients via Epic, Web Exchange and Shuttle Tracker
programs. Minimum Qualifications Education: High school diploma or
GED required. Experience: Two years related experience in customer
service. Other Minimum Qualifications: Must have excellent
interpersonal skills, hospitable personality, calmness, tact,
diplomacy and professionalism in handling all situations. Must be
neat in appearance. Hospital experience recommended, basic typing
skills required. Ability to use computer terminal to access
information. Proficient in office equipment. Ability to perform all
functions of this position within 90 days with minimal supervision.
Dependable, accessible, and occasionally available for an on-call
basis. About Carilion This is Carilion Clinic ... An organization
where innovation happens, collaboration is expected and ideas are
valued. A not-for-profit, mission-driven health system built on
progress and partnerships. A courageous team that is always
learning, never discouraged and forever curious. Headquartered in
Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of
Orthopedics and Neurosciences, multi-specialty physician practices,
and The Virginia Tech Carilion School of Medicine and Research
Institute. Carilion is where you can make your own path, make new
discoveries and, most importantly, make a difference. Here, in a
place where the air is clean, people are kind and life is good.
Make your tomorrow with us. Requisition Number: 130434 - Employment
Status: Regular Part Time - Location: CRMH - Carilion Roanoke
Memorial Hospital - Shift: Day - Shift Details: 6am-6pm- 6 hour
shifts 5 days a week mon-fri. For more information, contact the HR
Service Center at 1-800-599-2537. Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is
a drug-free workplace.
Keywords: Carilion Clinic, Roanoke , Guest Services Representative - Carilion Roanoke Memorial Hospital RPT (Roanoke, VA, US, 24014), Other , Roanoke, Virginia
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