Emergency Room Communication Dispatch Specialist - FT, Day Shift (Roanoke, VA, US, 24014)
Company: Carilion Clinic
Location: Roanoke
Posted on: May 28, 2023
Job Description:
Workplace: Onsite - How You'll Help Transform Healthcare: The
Emergency Department Communication/Medcom Specialist - maintains
responsibility for coordination of ED communications. - - Assumes
accountability for telephone and/or radio call intake. Communicates
and collaborates with appropriate disciplines to facilitate
efficient and timely EMS assignments using defined policies and
procedures to assure quality patient care and customer service. - -
- -
- Receives and sends communications via telephone, fax, intranet,
and radio. Records information via EPIC and Teletracking.
Responsible for taking inbound EMS calls and relaying information
to physician of record, lead ED MD, and or ED lead CTL. Responsible
for passing medical care information and instructions back to in
bound EMS agencies based on protocols or direct physician orders. -
-
- Prioritizes incoming calls according to emergency or
non-emergency nature. -Appropriately communicates with other
stakeholders to make decisions on patient placement and to
determine interventions required.
- Page and or call consultants and others as needed. Follows
established processes for monitoring of pending communications and
request. Facilitates communication with physicians and staff by
distributing cellular devices for use during the shifts.
- Facilitates communications between Physicians, LIPs, ED CTLS,
staff and other outside entities on matter pertinent to patient
care. -
- Facilitates communication with Management Team and Clinical
Team Leaders as dictated by the needs of the day.
- Maintains EMS drug box inventory and oversees the trading out
of used or expired drug boxes. -
- Enters bed request in teletracking and updates EPIC with status
changes. -
- Participates in basic Performance Improvement activities.
Participates in cost containment measures at the unit level.
Promotes an aesthetic and safe unit environment. What We Require:
Education: High school graduate or GED required. - -EMT
Certification preferred. Experience: 2 years pre-hospital, ED, and
or call center experience preferred. Licensure/certification: EMT-B
or higher preferred. Other Minimum Qualifications: Effective
interpersonal, communication, and teamworking skills required.
Basic skills in computer/typing, Windows applications, and medical
terminology required. - -Must demonstrate ability to function
independently. Must successfully complete orientation and
competency validation for this position. About Carilion This is
Carilion Clinic ... An organization where innovation happens,
collaboration is expected and ideas are valued. A not-for-profit,
mission-driven health system built on progress and partnerships. A
courageous team that is always learning, never discouraged and
forever curious. Headquartered in Roanoke, Va., you will find a
robust system of award winning hospitals, Level 1 and 3 trauma
centers, Level 3 NICU, Institute of Orthopedics and Neurosciences,
multi-specialty physician practices, and The Virginia Tech Carilion
School of Medicine and Research Institute. Carilion is where you
can make your own path, make new discoveries and, most importantly,
make a difference. Here, in a place where the air is clean, people
are kind and life is good. Make your tomorrow with us. Recruiter:
JAMIE S RATLIFF - Recruiter Phone: - Recruiter Email:
jsratliff@carilionclinic.org - For more information, contact the HR
Service Center at 1-800-599-2537.
Keywords: Carilion Clinic, Roanoke , Emergency Room Communication Dispatch Specialist - FT, Day Shift (Roanoke, VA, US, 24014), Other , Roanoke, Virginia
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