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Desk Clerk - FT

Company: TravelCenters of America
Location: Lexington
Posted on: May 28, 2023

Job Description:

It is the primary responsibility of the desk clerk to provide quality service to each guest in a courteous and efficient manner while always displaying a pleasant enthusiastic attitude.

Duties and Responsibilities

  • Greet guests and patrons as they arrive
  • Ask if guests have a prior booking
  • Manage the registration process
  • Ask for identification and ensure that the provided credentials are accurate
  • Handle guest check-ins and check-outs appropriately
  • Operate hotel phone and reservation system., take calls and provide information and transfer calls
  • Manage accurate accounting of all rooms
  • Provide guests with room keys.
  • Take reservations over the telephone, through emails and in person
  • Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions
  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Compute bills and take payments
  • Provide guests with directions around the hotel
  • Contact housekeeping and maintenance departments when a problem is reported
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Perform other job related duties as assigned.
    • Minimum of high school diploma or equivalent.
    • Previous experience as a hotel desk clerk.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Working knowledge of the hotel reservations system and electronic cash register.
    • Accurate money handling skills.
    • Able to effectively communicate in English, in both written and oral forms.
    • Must possess a very satisfactory work record and proven to be dependable and an enthusiastic
      team worker.
      Pay Range
      $13.50 - 14.00per hour
      Our travel centers serve thousands every day; not onetraveler is the same and our team must reflect that. We can "return everytraveler to the road better than they came" only by understanding andcelebrating individualism. TravelCenters of America is proud to be an equalopportunity workplace. We are committed to equal employment opportunityregardless race, color, religion, creed, national or ethnic origin, age,marital status, familial status, ancestry, sex, gender, pregnancy, genderidentity or expression, sexual orientation, mental or physical disability,handicap, military service or Veteran status, genetic information or membershipin any other category protected by applicable federal, state or local law. AtTravelCenters of America, we invite everyone to make themselves at home.

Keywords: TravelCenters of America, Roanoke , Desk Clerk - FT, Other , Lexington, Virginia

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