HR Representative- Employee Health (Roanoke)- PT (Roanoke, VA, US, 24013)
Company: Carilion Clinic
Location: Roanoke
Posted on: May 28, 2023
Job Description:
How You'll Help Transform Healthcare: Position is located in
Roanoke, -but candidate must be willing to travel to other EH
locations as needed. - - Serves a first point of contact for
internal and external customers and colleagues, including all
employee levels and applicants. Consistently provides exceptional
customer service with regard to providing timely, accurate
information and problem resolution. Provides sound interpretation
and application of HR policies and maintains basic working
knowledge of all supported areas of Human Resources. Assists with
administration and/or implementation of HR policies and processes
as appropriate, as well as support functions for Centers of
Expertise. Considered a novice within the HR Operations area. -
- Functions as the front-line customer-service representative for
Employee Health. Receives and resolves customer inquires through
various channels, including via phone, e-mail, intranet and
walk-ins. -
- Understands and demonstrates the standards for providing
exceptional customer service. Applies skills in active listening,
courteous interactions, time management, problem solving, follow
up, conflict management and recovery strategies. -
- Accurately assesses customer needs and determines whether the
inquiry needs to be escalated for resolution. Researches and
resolves appropriate issues, including assisting with support
functions for Human Resources Centers of Expertise. -
- Maintains data integrity through accurate and thorough tracking
of contacts and resolutions. Learns and utilizes available
technology and software. Tracks data as appropriate. -
- Remains open to process improvement ideas and continuously
looks for ways to improve processes to more effectively meet
customer needs. -
- Meets or exceeds established standards for productivity and
accuracy. -
- Maintains confidentiality and accuracy with regard to employee
records and issues. -
- Continually develops knowledge of broader HR areas and Carilion
Clinic. What We Require: Education: High School Diploma or
equivalent required. Experience: One year experience with customer
service or call-center required. Prior Employee Health, HR or
office/clinic experience preferred. Other Minimum Qualifications:
Must possess excellent customer service and written/verbal
communication skills. Must demonstrate respect for diversity and be
able to maintain confidentiality when responding to inquiries. Must
work well in a team environment and have a working knowledge of
Microsoft Office and the internet. Experience with Lawson
preferred, but not required. About Carilion This is Carilion Clinic
... An organization where innovation happens, collaboration is
expected and ideas are valued. A not-for-profit, mission-driven
health system built on progress and partnerships. A courageous team
that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of
award winning hospitals, Level 1 and 3 trauma centers, Level 3
NICU, Institute of Orthopedics and Neurosciences, multi-specialty
physician practices, and The Virginia Tech Carilion School of
Medicine and Research Institute. Carilion is where you can make
your own path, make new discoveries and, most importantly, make a
difference. Here, in a place where the air is clean, people are
kind and life is good. Make your tomorrow with us. Requisition
Number: 140966 - Employment Status: Part Time - Location: CRCH -
Carilion Roanoke Community Hospital - Shift: Day - Shift Details:
primarily 7:30 am to 4:00 pm Recruiter: JASON A BISHOP - Recruiter
Phone: 540-983-4039 - Recruiter Email: JABishop1@carilionclinic.org
For more information, contact the HR Service Center at
1-800-599-2537. Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is
a drug-free workplace.
Keywords: Carilion Clinic, Roanoke , HR Representative- Employee Health (Roanoke)- PT (Roanoke, VA, US, 24013), Other , Roanoke, Virginia
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