Remote Training Coordinator

Company: Advance Auto Parts Black History Month
Location: Roanoke
Posted on: May 28, 2023

Job Description:

Job DescriptionOnly Candidates in the following states will be considered: NC, VA, GA, SC, WV, MD, PA and FL.
SUMMARYThe Training Coordinator responsibilities include communicating with leaders to identify training needs and mapping out development plans for teams and individuals. Trainers are responsible for managing, designing, developing, coordinating and conducting all training programs for Team Members within the call center.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Prepare training materials such as module summaries, videos, workbooks, & presentations.
• Deliver a full orientation to Advance Auto Parts; train & guide new employees.
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training; providing feedback to their leadership.
• Train new hires & current TMs on the basics of answering, evaluation, and prioritization of incoming telephone, voice mail, e-mail, web, chat and in-person requests for assistance from callers concerning day to day operation, communication, or procedural problems.
• Design & implement training to support TMs in managing various customer service escalations.
• Provide training on process / procedure for TMs to assist store / field team / customers in parts lookup and/or product ordering, procedural questions and system issues. -
• Coordinate activities with all other Team Leaders and Departments in order to be of the utmost support to the stores, TMs and customers.
• Properly complete and submit any training reports accurately & on time.
• Document (KM's, SOP's and Training Documents) surrounding Customer First team needs
• Collaborate with management to identify team specific training needs; make recommendations where appropriate.
• Coordinate with leadership to schedule appropriate new hire, supplemental or reiterative training sessions.
• Oversee & direct seminars, workshops, individual training sessions, and lectures.
• Obtain certifications to deliver next level training / seminar support.
  QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Experience with PC software and hardware tools and equipment required. - Good working knowledge of the APAL POS/EPC, E-commerce, SalesForce, FDO, and Cisco systems.
  • Self-motivated and take initiative.
  • Ability to motivate, manage, coach and train a team.
  • Skills in defining and implementing processes to improve operating efficiencies. - Knowledge of Store Operation policies and procedures.
  • Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as routine reports and correspondence. -
  • Good communication, both written and verbal skills.
  • Ability to meet deadlines and work well under pressure.
  • Ability to work well with other departments and business partners.
  • Ability to work a flexible schedule.
  • Ability to travel as needed.
  • Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution.
  • Demonstrated organizational and follow-up skills.
  • Basic understanding of automotive terms and knowledge of vehicle repairs would be valuable to this position.
    EDUCATION and/or EXPERIENCE
    • High school diploma or General Education Degree (GED); and
    • Minimum of 2 years related Customer Service experience and/or training; or
    • Equivalent combination of education and experience. -
      SUPERVISORY RESPONSIBILITIESNone
      CERTIFICATES, LICENSES, REGISTRATIONSNone
      PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      While performing the duties of this job, the employee is regularly required to sit and talk or hear. - The employee is occasionally required to stand; walk; use hands, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. - The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
      WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      The noise level in the work environment is usually moderate.
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Keywords: Advance Auto Parts Black History Month, Roanoke , Remote Training Coordinator, Other , Roanoke, Virginia