Patient Access Rep. Lead- Refs and Auths (Roanoke, VA, US, 24015)
Company: Carilion Clinic
Posted on: May 28, 2023
How You'll Help Transform Healthcare: The Patient Access
Representative Lead assists in departmental operations, application
of policy, regulations and standards related to the professional,
efficient and effective delivery of services. -Assists in the
performance of registration functions and is responsible for
ensuring the accuracy of the work product. Responds to inquiries
and assists the Management Team with investigation and resolution
of concerns related to functions handled within the department.
Provides quality customer service to team members, patients,
physicians and others in all interactions, and other to facilitate
the access process. - The primary responsibilities of the Patient
Access Rep. Lead includes, but are not limited to the following:
- Promotes Carilion Clinic Service Standards and quality service
through teamwork, respectful communication, maintenance of a
professional environment, partnership with those we serve, and
anticipation of patient/customer needs.
- Participates in team roles as defined by departmental
operations and budget while overseeing details of maintaining an
efficient and professional area, coordinating workflow, staff
scheduling and clear task delegation.
- Maintains professional skills, including essential knowledge of
a broad range of payer guidelines, policies and procedures,
processes, effective communication techniques and technologies used
in order to serve as a resource assuring self and team accuracy and
timeliness of the work product.
- Responsible for oversight, compliance, and coordination of
departmental processes related to work queues, system reports, cash
boxes, co payment logs, shift reports, and staff scheduling.
- Assists with coordination and delivery of departmental of
training and education. -Demonstrates leadership, team building and
employee development skills. Sustains and educates an understanding
of ICD-10 -and CPT coding principles in order to research,
determine and provide medical necessity and authorization
information to patients at the time of service.
- Develops and maintains smooth cooperative working relationships
with peers, subordinates and superiors showing awareness of, and
consideration for, the opinions and feelings of others. -
- Communicates clearly and directly with team members concerning
expectations, productivity and accountability on a "real-time"
basis. Mon-Fri, 8a-5p What We Require: Experience: 3-5 years
experience in the registration, insurance and/or medical office
environment required. - Demonstrated knowledge of medical
terminology, leadership skills, team building and employee
development skills. Must be well organized, detail oriented, with a
strong service excellence perspective. Other Minimum
Qualifications: PC knowledge and basic applications required.
Strong interpersonal and communication skills. Ability to adapt to
and facilitate schedule and operational changes based on
departmental needs. About Carilion This is Carilion Clinic ... An
organization where innovation happens, collaboration is expected
and ideas are valued. A not-for-profit, mission-driven health
system built on progress and partnerships. A courageous team that
is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of
award winning hospitals, Level 1 and 3 trauma centers, Level 3
NICU, Institute of Orthopedics and Neurosciences, multi-specialty
physician practices, and The Virginia Tech Carilion School of
Medicine and Research Institute. Carilion is where you can make
your own path, make new discoveries and, most importantly, make a
difference. Here, in a place where the air is clean, people are
kind and life is good. Make your tomorrow with us. Requisition
Number: 140874 - Employment Status: Full time - Location: Park View
- Shift: Day - Shift Details: Mon-Fri, 8a-5p Recruiter Email:
email@example.com For more information, contact the HR
Service Center at 1-800-599-2537. Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is
a drug-free workplace.
Keywords: Carilion Clinic, Roanoke , Patient Access Rep. Lead- Refs and Auths (Roanoke, VA, US, 24015), Other , Roanoke, Virginia
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