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Client Support Specialist

Company: VirtualVocations
Location: Roanoke
Posted on: July 9, 2024

Job Description:

A company is looking for a Client Support Specialist in the Mountain/Pacific US Time Zone.



Key Responsibilities:

Learn and understand the company's software products in detail to provide technical support to clients
Handle customer complaints, provide solutions, and ensure client satisfaction
Collaborate with internal teams to communicate client feedback and contribute to product enhancements


Required Qualifications:

Demonstrated experience in customer service
Technical aptitude and familiarity with software concepts
Experience with Zendesk and Jira is a plus
Experience working with local governments and school districts is preferred

Keywords: VirtualVocations, Roanoke , Client Support Specialist, Other , Roanoke, Virginia

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