Member Experience Representative

Company: Virginia Credit Union
Location: Roanoke
Posted on: May 22, 2025

Job Description:

Imagine a more stable, fulfilling career with exciting growth opportunities. Now imagine it's right here in front of you! Join a 3-time Gallup Exceptional Workplace award-winning credit union in an exciting role that's helping people every day. Earn a great starting salary in a position with strong growth potential and opportunity, along with robust benefits options including a 401(k) and Defined Benefit plan. Apply today to take charge of your career!

Due to growth and expansion, Virginia Credit Union is looking for a Member Experience Representative in the Roanoke, VA area.

If you have 2 or more years of experience in customer service and cash handling,

we want to hear from you!

Why join the Virginia Credit Union team

• Top Compensation: Starting salaries between $42,000 and $45,000 depending on relevant experience, plus bonus opportunities!
• Excellent Benefits: Medical, dental, vision, life, Tuition Reimbursement and Student Loan Reduction, Pension, great vacation and sick banks, 401(k) with company match and more!
• Day Shift Schedule: Monday through Friday with some Saturdays
  • Monday - Friday hours between 7:30am-6pm
  • Saturday Hours are 9am-1pm
  • Incentive Plan and Annual Reviews: Enjoy the opportunity for an annual bonus and pay review!
  • Opportunities for Advancement: Stability and growth with VACU. There are endless growth opportunities across the Credit Union
  • Community Outreach: Supporting our communities has been and will continue to be a hallmark of employment at VACU
  • Award-Winning organization: Winner of the Gallup 2022, 2023, and 2024 Exceptional Workplace Award! Duties and Responsibilities:
    • Process transactions and utilize proper cash handling procedures to maintain a balanced cash drawer.
    • Process new account opening and applications for member and business share accounts.
    • Process Individual Retirement Account (IRA) and special account transactions and applications.
    • Process consumer and home equity loans applications. Review consumer credit reports and gather information and/or documentation necessary for underwriter analysis.
    • Establish and maintain cooperative relationships with internal and external members. Assist members in a friendly, professional manner, demonstrate adaptability and a positive attitude when faced with challenging situations.
    • Guide members with confidence, knowledge, creativity, and accuracy.
    • Utilize The Member Advantage (TMA) to effectively communicate and discuss member needs. Educate current and prospective members about products and services.
    • Analyze, research, and resolve problems and discrepancies related to members' financial relationship by utilizing knowledge and judgment.
    • Address member concerns and take appropriate action to resolve.
    • Manage time efficiently and take initiative within the retail center; seek opportunities to develop and enhance knowledge of internal operating systems, products, and services.
    • Actively participate in Credit Union initiatives, promotions, and assigned goals.
    • Support and assist other retail center locations. Work location may change as business and service needs dictates.
    • Know, understand, and follow all policies and procedures including safety and security procedures regarding robbery, emergency situations, and third party access to secure areas. Communicate suspicious activity appropriately.
    • Comply with all federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
    • Comply with all fair lending laws and the prohibitions enumerated in the Credit Union's lending policy.
    • Actively supports the mission, vision, and core values of the Credit Union to deliver excellent service.
      
      About the Company:
      
      Virginia Credit Union was founded in 1928, originally as State Employees' Credit Union. Through the decades, we have created financial products and services to help guide members in their financial lives and provide them with knowledge and understanding of their finances. In everything we do, our work allows members to live with confidence. Our members are our owners. As a not-for-profit organization, Earnings are returned to our members through a broad range of convenient services, attractive rates, lower fees, and free financial-education resources.
      
      All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
      
      Alert me to jobs like this

Keywords: Virginia Credit Union, Roanoke , Member Experience Representative, Other , Roanoke, Virginia