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IT Systems Administrator - Roanoke

Company: ICAT
Location: Roanoke
Posted on: June 11, 2019

Job Description:

Company: Marsh & McLennan Agency Description: MMA Mid-Atlantic - Roanoke, Charlotte, Raleigh, Greensboro, Atlanta or Richmond IT Systems Administrator Marsh & McLennan Agency (MMA) is a wholly owned subsidiary of Marsh, serving the risk prevention and insurance needs of middle market companies in the United States. MMA has access to broad resources and solutions across all of its sister companies under the Marsh & McLennan Companies (MMC) banner. Through the strength of our management team, our geographic presence and our world class services, MMA provides public and private companies with risk management and employee benefit support that helps them flourish. We are proud to provide our clients with best-in-class services that meet their growing needs. The IT Systems Administrator will support the Director of Technology Solutions with initiatives to improve technology/processes making the production environment more supportable. The position will provide both system and application support to end users for Marsh & McLennan Agencys business units and assists the Director of Technology Solutions with management of the IT infrastructure and application environment. Responsibilities

  • Supports MMA Mid-Atlantics information technology infrastructure and software needs to ensure a high degree of reliability and security, under guidance of the Director of Technology Solutions.
  • Oversees the monitoring and support of mission-critical applications, collaborating with vendors to program, test, implement or update software and resolve interruptions.
  • Manages user requests, monitors events, and handles incidents following standardized procedures and proposes and implements modifications to existing procedures to improve the quality and efficiency of incident resolution.
  • Resolves system performance issues, investigating cause and implementing preventive measures to improve the quality and efficiency of incident resolution moving forward.
  • Analyzes the impact of applications against standard desktop configurations and make recommendations to improve operational efficiencies.
  • Creates and maintains documentation of applications including origin, licensing, affected users and installation and upgrade history. Responsible for managing the application lifecycle from researching and testing to sun-setting.
  • Evaluates feedback from end users to improve operational integrity of software and application.
  • Provides hands-on system administration and support of legacy server architecture and operating systems and is responsible for assisting with data backup, retention, and migration of legacy environments.
  • Serves as a trusted technology advisor to support business unit personnel day to day operations and assists in needs analysis, solution recommendation, software vendor selection, implementation, training and post-installation support.
  • Assist with technology needs related to acquisitions, migrations, office moves, expansions, upgrades and refreshes
  • Support all IT related project work as a Subject Matter Expert (SME) on technical related issues or initiatives. Qualifications
  • Strong verbal and written communication skills with ability to define business cases; strong analytical and problem-solving skills
  • Strong crisis management skills and ability to remain focused and ensure effective decision making under pressure.
  • Strong, thorough understanding of information systems and technology operations process improvement.
  • Extensive knowledge of software applications and usage.
  • Experience with scripting and developing batch files to automate processes
  • Ability to think strategically and act tactically; ability to manage multiple activities simultaneously with minimal direction
  • Experience with database and/or network administration strongly desired
  • Experience with Office 365, to include SharePoint desired
  • SCCM experience a plus Requirements
  • Bachelors degree or equivalent IT experience required.
  • 3-5 years of experience with application support/lifecycle management and in the administration of Microsoft Windows and Server OS environments.
  • Experience in driving complex system integration projects.
  • Experience maintaining operational confidentiality of sensitive information; experience with HIPAA requirements at plus.
  • Travel to all company locations may be required and essential. Must have valid transportation. Extended work hours, as required and necessary Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Keywords: ICAT, Roanoke , IT Systems Administrator - Roanoke, Other , Roanoke, Virginia

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