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Financial Crimes Specialist 3 - Pin/Dual

Company: Wells Fargo
Location: Roanoke
Posted on: June 13, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. The ATM/Debit Card Claims (ADCC) group is responsible for the investigation and resolution of customer disputes on Visa Debit Card transactions. We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision making skills, and research skills to become part of a dynamic team providing exceptional customer service. Successful candidates will work in a fast paced, quality oriented work environment. The group handles ATM/PIN & Dual Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist 3 you will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim.This position will start on July 29, 2019. Your success in this position is critical especially during the first four weeks of paid training held Monday - Friday 8:30am - 5:30pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.Schedule: Mon-Fri from 9:30 to 6:30pm or 10am to 6:30pmAddress: 7711 Plantation Rd, Roanoke, VA

Required Qualifications

  • 2+ years of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti-money laundering; or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice and 1+ year of the experience listed above

    Desired Qualifications
    • Experience with ATM, PIN/Dual debit card claims
    • Experience with Regulation E
    • Experience with ADCC (ATM/Debit Card Claims) Fraud claims management
    • Experience with ADCC (ATM/Debit Card Claims) Non-Fraud claims management
    • Knowledge and understanding of VISA operating rules and chargeback guidelines
    • Strong analytical skills with high attention to detail and accuracy
    • Excellent verbal, written, and interpersonal communication skills
    • Strong organizational, multi-tasking, and prioritizing skills
    • Ability to interact effectively and confidently with senior management
    • Ability to assess issues, make quick decisions, implement solutions, and influence change
    • Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
    • Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management

      Job Expectations
      • Ability to work additional hours as needed
      • Ability to work nights, weekends, and/or holidays as needed or scheduled

        Salary Information
        The salary range displayed below is based on a Full-time 40 hour a week schedule.

        VA-Roanoke: Min: $31,200 Mid: $36,700


        Street Address
        VA-Roanoke: 7711 Plantation Rd - Roanoke, VA


        Disclaimer

        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
        Associated topics: adjuster, bodily, casualty, claim, claim investigator, claimant, damage, insurance, insurance investigator, liability adjuster

Keywords: Wells Fargo, Roanoke , Financial Crimes Specialist 3 - Pin/Dual, Other , Roanoke, Virginia

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