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Implementation Specialist

Company: CBIZ
Location: Roanoke
Posted on: September 10, 2019

Job Description:


Implementation Specialist Career Site Location VA, Roanoke
Category Client Services
Req ID 8740

Status Category:
Scheduled Hours Per Week:
Job Code:

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the recipient of several national recognitions: 2019 America's Best Mid-Size Employers by Forbes, 2019 Best Workplaces in Consulting & Professional Services by Great Place to Work and FORTUNE, 2019 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence, and one of the Top 101 highest scoring companies in the country for Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources.

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. By offering this range of services, we are able to help clients eliminate the inefficiencies associated with the use of multiple vendors. Ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER), we have approximately 1,500 professionals in 75 offices nationwide. Clients in a wide array of industries rely on us for national-caliber expertise and technical depth combined with highly personalized, local service.

The Implementation Specialist is responsible for working directly with clients to implement all aspects of their payroll system. Interested applicants must possess strong organizational and time management skills with the ability to handle multiple projects at one time. Applicants must have a strong initiative and be open to a flexible work schedule. In this role, the successful candidate will perform tasks to include but not limited to the following.

* Maintain ownership of client projects, meet deadlines according to departmental standards, and accomplish new and different requests per client specifications

* Input data into software within required deadlines accurately

* Ensure all internal controls and procedures are followed for accuracy

* Research and accurately resolve clients service needs according to established commitments and standards

* Assist with new hire training and ongoing internal training as needed

* Record necessary changes/updates as appropriate

Essential Functions and Primary Duties

* Assists internal and external clients with needs, requests, and problems in a timely manner

* Communicates with all necessary parties to ensure accuracy of all appropriate data

* Researches and accurately resolves a full range of customer service needs according to the commitments and standards set forth

* Work to understand new department processes, procedures and/or programs

* Assists with new hire training as well as ongoing internal training as needed

* Supports internal employee questions and acts as mentor for less experienced employees

* Effectively operates and uses all departmental hardware and software

* Additional responsibilities as assigned

Preferred Qualifications

* Experience in a fast paced production orientated work environment

* Demonstrated focus on customer service

* Ability to provide a positive customer experience

* Ability to analyze and resolve customer disputes

* Strong PC skills including ability to troubleshoot common problems and the ability to navigate various computer applications (including but not limited to MS Office)

Minimum Qualifications Required

* High School Diploma or GED required; Bachelor s degree preferred

* Payroll processing experience

* Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

* Excellent customer relation skills

* Proficient use of applicable technology

* Ability to work in a team environment as well as independently

* Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

CBIZ.Jobs Category: Benefits & Insurance


If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to


CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant s race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.


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Keywords: CBIZ, Roanoke , Implementation Specialist, Other , Roanoke, Virginia

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