Salesforce Architect

Company: ITECS
Location: Roanoke
Posted on: September 15, 2020

Job Description:

Position Salesforce Architect Location Roanoke, VA, and some travel to Raleigh, NC. (Remote to start) Interview Type Phone WebEx Visa Type Only GC, Citizen, GCEAD, H1B and NO H4EAD OPT Duration Long Term Contract (6-12 Months with possible extensions) SKILLS REQUIRED 7-10 Years in Customer Experience 4 Years of designing complex contact center and IVR Platforms Serves as the subject matter experience in Customer Experience Technologies with experience in one of more areas such as (Cisco, Genesys, Avaya. WFO-NICE, Verint, Calabrio, IVR Automation applications) Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objects Broad and general knowledge of Customer Experience Business Issues KPIs Broad and general knowledge of Contact Center Technology (ACD, IVR, Outbound, Automation, Reporting, Recording, Workforce Optimization, Forecasting Scheduling, Omnichannel, etc.) Strong expertise in industry trends related to Customer Experience, Automation, Contact Center, AgentEmployee ExperienceEngagement Subject matter expertise in at least 1 or more areas of technology solutions Cisco, Genesys, Avaya, NCE, Verint, Calabrio and other Customer Experience solutions Must have a good working knowledge of contact center industry technology and related protocols Document and develop technical solution and deployment strategies Knowledge of Project Management Methodologies Other Skills Proficient at all Microsoft Office products Outlook, Word, Excel, PowerPoint, Visio and SharePoint Excellent verbal and written communication skills Excellent relationship and collaboration skills Ability to be consultative Ability to work independently with minimal direction resulting in an accurate solution architecture for the client Able to manage multiple simultaneous work assignments Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology Accustomed to working in virtual office environment.

Keywords: ITECS, Roanoke , Salesforce Architect, Professions , Roanoke, Virginia