Dispatcher

Company: Protos Security, LLC
Location: Daleville
Posted on: August 7, 2022

Job Description:

Job description


Position Overview & Responsibilities: Protos Security (Single Source Security, LLC) is growing its Dispatch team. The Dispatcher will report directly to the Dispatch Supervisor and will be the first point of contact for clients, officers, and service partners, ensuring that both internal and external customers receive a level of service that exceeds their expectations. The Dispatcher is responsible for collecting data, initiating requests, and reviewing submissions for completeness of information. Our work environment is fast paced, positive, and stresses results oriented internal growth.*Responsibilities Include:*

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• Address incoming email and phone requests and inquiries
  
• Collect required and optional data, with an emphasis on accuracy and completeness of information
  
• Provide excellent customer service to internal and external customers
  
• Resolve applicable officer, customer, service partner, and internal inquires per defined processes and guidelines while overcoming certain obstacles within the conversation
  
• Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved
  
• Be comfortable over the phone talking with customers while multi-tasking within our systems to collect accurate data and information
  
• Use multiple systems and online tools to complete tasks
  
• Work with vendors and partners to address officer issues
  
• Additional duties as directed by management
  
  *Education, Skills, & Experience:*
  
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  • Excellent written and verbal communication skills
    
  • Advanced knowledge of basic Microsoft Office applications and ability to learn new proprietary software
    
  • Strong problem-solving and analytical skills
    
  • Excellent prioritization and time management skills, strong collaborative and leadership skills
    
  • Process driven, detailed oriented, and highly organized
    
  • Strong organizational and planning skills
    
  • Excellent time management skills and ability to multi-task and prioritize work
    
  • More than two years in a service-focused role
    
  • High School Diploma or equivalent required
    
    *Travel:* Not requiredPosition Type: Full-time or Part-time, Non-ExemptShift: 1st, 2nd, or 3rd ; weekdays and weekendsFunction: OperationsCompensation: Compensation includes base salary and a discretionary, performance based year-end bonus. Protos Security offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.Relocation: No relocation packages or reimbursements are available for this position.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand, walk, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    _Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply._
    Job Type: Full-time
    Pay: $15.45 per hour
    
    
    PI187884409

Keywords: Protos Security, LLC, Roanoke , Dispatcher, Professions , Daleville, Virginia