Dispatcher
Company: Protos Security, LLC
Location: Daleville
Posted on: August 7, 2022
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Job Description:
Job description
Position Overview & Responsibilities: Protos Security (Single
Source Security, LLC) is growing its Dispatch team. The Dispatcher
will report directly to the Dispatch Supervisor and will be the
first point of contact for clients, officers, and service partners,
ensuring that both internal and external customers receive a level
of service that exceeds their expectations. The Dispatcher is
responsible for collecting data, initiating requests, and reviewing
submissions for completeness of information. Our work environment
is fast paced, positive, and stresses results oriented internal
growth.*Responsibilities Include:*
Address incoming email and phone requests and inquiries
Collect required and optional data, with an emphasis on accuracy
and completeness of information
Provide excellent customer service to internal and external
customers
Resolve applicable officer, customer, service partner, and internal
inquires per defined processes and guidelines while overcoming
certain obstacles within the conversation
Assist with setting proper expectations with internal and external
customers about their request(s) or issue(s) that need to be
resolved
Be comfortable over the phone talking with customers while
multi-tasking within our systems to collect accurate data and
information
Use multiple systems and online tools to complete tasks
Work with vendors and partners to address officer issues
Additional duties as directed by management
*Education, Skills, & Experience:*
Excellent written and verbal communication skills
Advanced knowledge of basic Microsoft Office applications and
ability to learn new proprietary software
Strong problem-solving and analytical skills
Excellent prioritization and time management skills, strong
collaborative and leadership skills
Process driven, detailed oriented, and highly organized
Strong organizational and planning skills
Excellent time management skills and ability to multi-task and
prioritize work
More than two years in a service-focused role
High School Diploma or equivalent required
*Travel:* Not requiredPosition Type: Full-time or Part-time,
Non-ExemptShift: 1st, 2nd, or 3rd ; weekdays and weekendsFunction:
OperationsCompensation: Compensation includes base salary and a
discretionary, performance based year-end bonus. Protos Security
offers a competitive benefits package including medical, dental,
vision, disability, 401(k), PTO, etc.Relocation: No relocation
packages or reimbursements are available for this position.Physical
Demands: The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this Job, the
employee is regularly required to sit and talk or hear. The
employee is frequently required to stand, walk, and use hands to
finger, handle, or feel. The employee is occasionally required to
reach with hands and arms.Work Environment: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
_Protos Security (Single Source Security, LLC) is an equal
opportunity employer and encourages all qualified candidates to
apply._
Job Type: Full-time
Pay: $15.45 per hour
PI187854943
Keywords: Protos Security, LLC, Roanoke , Dispatcher, Professions , Daleville, Virginia
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