Helpdesk Technician

Company: Apex Systems
Location: Roanoke
Posted on: January 26, 2023

Job Description:

Job#: 1322779Job Description:Apex Systems, the 2nd largest IT staffing company, is seeking a Helpdesk Support Technician to join one of our top clients and their growing team in Roanoke, VA area. This is a great opportunity to work for a rapidly growing company that will offer to expand your skillset both professionally and technically from working with a highly experienced team.Job Title: Helpdesk Support TechnicianTerms: 6 month contract with strong potential to extendEssential duties and responsibilities:Responsible for basic software and hardware support.Provides technical advice, guidance and informal training to customers using hardware and software programs.Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention.Maintains knowledge database and call tracking database to enhance quality of problem resolutions.Works in a team setting, sharing information and assisting others with calls.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.Employee Type:ContractLocation:Roanoke, VA, USJob Type:Engineering and TechniciansDate Posted:January 18, 2023

Keywords: Apex Systems, Roanoke , Helpdesk Technician, Professions , Roanoke, Virginia