JUNIOR BUSINESS SYSTEMS ANALYST

Company: Custom Truck One Source
Location: Forest
Posted on: March 18, 2023

Job Description:

**EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.**Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.**Summary**The Junior Business Systems Analyst will work with Business Systems Analyst, product, and business owners to gather, validate, and document various systems information and requirements and to adapt the corporate business systems to satisfy business requirements.**Essential Duties and Responsibilities**+ Support daily functions of all business systems including training, documentation, and application support.+ Analytical thinking to gather relevant information, focus on facts and evidence and exams chunks of data to identify root cause of errors with business systems and process procedures.+ Ability to write business process workflows and standard operating procedures.+ Identify, design, document and implement process improvements for business functions.+ Create and prepare training materials, research the applications to be taught, conducting training sessions, and assessing trainees on their knowledge.+ Develop needs assessments for End Users to ensure they are eligible for production access to system approved applications. Provide additional guidance or coaching to trainees who need it.+ Establish and maintain a professional rapport with End Users and their managers.+ Develop help desk knowledge base articles to support business process and applications.+ Work directly with IT teams to resolve technical issues.+ Provide timely status reports by application as needed.+ Working collaboratively with internal technical and project teams.+ Ability to work as part of an Agile and highly collaborative project team.+ Liaise with the IT Project Management Organization for prioritization of requests.+ Other duties as assigned.**Required Skills and Qualifications**+ Minimum of 3 years of experience in working with multi-site operational and technical teams.+ Good information technology acumen that is easily translated and communicated to business users.+ General understanding of technology as it relates to user interfaces, workflows, cloud, data warehouse, reporting and analytical tools.+ Excellent Communication Skills+ Excellent Analytical Skills**Preferred Skills and Qualifications**+ Education - bachelor's degree from an accredited four-year College or university preferred.+ Emotionally Intelligent - empathetic, able to understand the points of views of others, able to relate well to many kinds of people.+ Problem Solving - Identifies and resolves problems in a timely manner; Gathers information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.+ Communication - Strong communicator and collaborator. Excellent oral and written communication skills.+ Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.+ Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.+ Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.+ Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others' attention.**Working Conditions**+ The employee must be willing to work as part of a hybrid in the office and remote schedule.+ Work between an office and plant environment with Exposure to varying degrees of temperatures and noise.+ Ability to travel up to 10% including overnight stays.**Physical Requirements**+ Sitting, standing, and walking+ Attendance - The ability to workas scheduled with punctual attendance, Monday-Friday, plus any additional hours/days necessary to meet business demands.+ Occasionally lift and/or move up to 25 pounds.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.**BENEFITS**+ 401(k) with Employer Match+ Competitive Health Care+ Dental, Vision, and Life Insurance+ Paid Vacation, Sick and Holidays+ STD/ LTD+ Partner Discounts+ Investment in Employee Development_Custom Truck One Source is an Equal Opportunity Employer and_ _provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._

Keywords: Custom Truck One Source, Roanoke , JUNIOR BUSINESS SYSTEMS ANALYST, Professions , Forest, Virginia