Incident Dispatcher
Company: Protos Security, LLC
Location: Daleville
Posted on: September 21, 2023
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Job Description:
Company Protos SecurityTitle Incident Support SpecialistLocation
Daleville, VAReports to Dispatch SupervisorSecurity Services
Holdings LLC and its subsidiaries (the "Company") provide
technology enabled end-to-end security guard management services
across the United States, Canada, and Puerto Rico. The Company,
headquartered in Norwalk, CT, has offices in New York, NY,
Daleville, VA and Katy, TX, and is a leader in the security service
sector. Superior management processes combined with the security
guard industry's best technology ensures better service and
measurable cost savings. Security Services Holding's subsidiary,
Protos Security ("Protos"), is the largest technology-enabled
Security Officer Management company in the U.S.Position Overview
and ResponsibilitiesProtos is seeking Dispatchers to join its
rapidly growing team. The Dispatcher will report directly to the
Dispatch Supervisor and will be the first point of contact for
clients, security officers, and service partners ensuring that both
internal and external customers receive a level of service that
exceed their expectations. The Dispatcher is responsible for
collecting data, initiating requests, and reviewing submissions for
completeness of information. Our work environment is fast paced,
positive, and stresses results oriented growth.The Dispatcher's
core responsibilities will include the following: Address incoming
email and phone requests and inquiriesCollect required data with an
emphasis on accuracy and completenessProvide excellent customer
service to internal and external customersResolve security officer,
customer, service partner, and internal inquiries per defined
processes and guidelines while overcoming certain obstacles within
the conversationAssist with setting proper expectations with
internal and external customers about their requests or issues that
need to be resolvedSpeak comfortably over the phone with callers
while multi-tasking within various computer systems and problem
solving while maintaining a pleasant demeanorOther duties as
assignedEducation, Skills, and ExperienceHigh School Diploma or GED
requiredExcellent written and verbal communication skillsAdvanced
knowledge of basic Microsoft Office applications and ability to
learn new proprietary softwareStrong problem-solving and analytical
skills Excellent prioritization, organizational, planning, and time
management skillsPrevious customer service experience
preferredPosition Type Full-time or Part-time, Non-ExemptShift 1st,
2nd, or 3rd, weekends/holidaysFunction OperationsTravel Not
RequiredRelocation No relocation packages or reimbursements are
available for this position.BenefitsMedical, Dental, Vision, and
Life InsuranceCompany paid Short-Term, Long-Term Disability, and
Basic Life InsuranceEmployee Assistance ProgramFlexible Spending
Account / Health Savings AccountRetirement Plan 401(k) with
matchGenerous Paid Time Off PackagePhysical Demands The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this Job, the employee is
regularly required to sit and talk or hear. The employee is
frequently required to stand; walk and use hands to finger, handle,
or feel. The employee is occasionally required to reach with hands
and arms.Work EnvironmentThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Protos Security is committed to
creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. ALL qualified candidates are encouraged to apply.
PI32585372-25660-0f2a1ec333d7
Keywords: Protos Security, LLC, Roanoke , Incident Dispatcher, Professions , Daleville, Virginia
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