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Inside Sales Representative/Dispatcher

Company: Chandler Concrete Company
Location: Roanoke
Posted on: June 7, 2024

Job Description:

Responsible for assisting walk-in customers at the masonry products store to include taking orders, providing estimates and quotes and handling special orders with vendors as appropriate.DUTIES AND RESPONSIBILITIES:DUTIES AND RESPONSIBILITIES:* Process orders for masonry/hardscape products and materials from customers.* Provide estimates and quotes for masonry products/hardscape and materials for customers.* Coordinate special orders directly with Customer Service Manager.* Assist customers with questions about location, availability and prices of ALL masonry products and materials.* Operates cash register to complete sale with customer to include cash and credit sales.* Maintain inventory of product specification and promotional materials.* Perform general housekeeping duties in showroom as needed to include dusting of shelves, organizing stock, sweeping floors Open Store at @7:30AM.* Assist with taking inventory of products as needed.* Coordinate the efficient and safe delivery of products from plant to customer locations and branch locations.* Receives customer order from order taker or telephone call.* Probes customer for information to determine proper quantity, product, delivery time and job site location for each order. Also makes note of any special or unusual customer requests.* Suggests value-added products to customers to enhance product performance based on the nature of the customers job.* Enters the customer order timely, accurately, and completely into the NetSuite System.* Generates accurate and complete delivery tickets to the yard &/Or driver in a timely manner.* Monitors truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization. (Making sure trucks are loaded to capacity.)* Communicates with sales to get/give information regarding scheduling of plants and equipment to meet customer needs.* Adjusts dispatch schedule as needed to reflect current and accurate information.* Other duties as assigned by manager or another member of management* Attend Product Information Seminars to expand knowledge.QUALIFICATIONS:* Minimum 5 years of work experience in masonry products or construction related business of which at least 3 years should have been in retail and/or contractor sales.* High school diploma or equivalent required. Prefer AA degree in construction related field.* Demonstrated ability to work with computers and basic Microsoft software including Excel, MSWord and Outlook. Data entry experience is required.* Demonstrated experience working independently.* Demonstrated experience of good written and oral/interpersonal communication skills.* Prefer knowledge of Southside VA & Piedmont NC building market with some relationships established with contractors, developers and builders.* Must be able to read, write and speak EnglishPHYSICAL DEMANDS:* Frequent extended periods of standing and walking on a level concrete floor.* Occasional periods of sitting in chair.* Ability to lift and carry up to 94 lbs.* Occasional/frequent bending, stooping, kneeling and climbing.* Occasional reaching, grabbing, pulling and pushing.ENVIRONMENTAL CONDITIONS (PERSONAL PROTECTIVE EQUIPMENT IS PROVIDED WHERE NECESSARY OR REQUESTED):* Majority of job duties are performed indoors in climate-controlled environment.* Occasional exposure to extremes in temperature, moisture, dust and noise.'Job Type: Full-timePay: $17.00 - $20.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Paid time off* Vision insuranceExperience level:* 5 yearsShift:* Day shiftWeekly day range:* Monday to FridayWork setting:* In-personEducation:* High school or equivalent (Required)Experience:* Dispatching: 2 years (Preferred)* Sales Experience: 5 years (Preferred)* Customer Service: 5 years (Required)Ability to Relocate:* Roanoke, VA 24012: Relocate before starting work (Required)Work Location: In personby Jobble

Keywords: Chandler Concrete Company, Roanoke , Inside Sales Representative/Dispatcher, Professions , Roanoke, Virginia

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