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Reservations Agent

Company: Benchmark
Location: Walkersville
Posted on: November 19, 2021

Job Description:

Come be a part of something bigger!More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our Be the Difference culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesnt love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more detailsWho are we? The Reservation Agent will ensure that all work has been completed and input accurately.What you will have an opportunity to do: Perform all duties in a professional manner and in accordance with company policies. Flexibility to work a varied schedule due to business levels and industry demand. Follow all safety procedures to ensure a safe working environment. Maintain uniform and grooming standards as outlined in employee handbook and departmental training. The Reservation Agent will professionally manage all incoming reservation calls with efficiently and professionalism; be able to confirm reservations, up-sell, and answer questions on rates, resort facilities, services, and special promotions. This position requires a strong sales ability to successfully convert inquiry calls into sales. Coordinate information with sales staff and conference services staff as well as all other departments. Responsible for accurately confirming reservations and accurately managing in PMS. Ability to up-sell, cross-sell and promote the resort. Answer inquiries of room rates, outlets, area location, room type and availability. Interact with Group Coordinator on bookings. Professional and polished customer service. Thorough and efficient record keeping. Post advanced deposits and keep accurate records of deposits. Complete shift reports when necessary. Handle all guests special requests in a professional manner. Will be cross-trained and assist as needed in PBX and the Front Desk. Activate manual system in the event of system downtime. Keep daily call sheets. Answer Stonewall Infos on a daily basis. Be professional and use correct format. Provide assistance in other job classifications as determined necessary by immediate superior.EDUCATION, EXPERIENCE AND SKILLS REQUIREDHigh School graduate or equivalent. Pleasant speaking voice, excellent verbal and written communication skills. Ability to type 30 words per minute accurately. PreviousReservations/PBX experience desired.What are we looking for?
    • Must be available to work a flexible schedule to include nights, weekends and holidays
    • High school diploma or equivalent
    • Previous hotel or resort experience preferred
    • A strong desire to make an impact on other people
    • An outgoing and engaging personality
    • Computer skills
    • Excellent verbal and written communication skills
    • Ability to work in a fast-paced setting
    • Bilingual in English and Spanish preferredBenchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MAKE SOMEONES DAY, EVERY DAYMore than a slogan, our Be the Difference service philosophy drives our way forward. Every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, ownership and communities.BUILD YOUR FUTUREBenchmark University offers continuous learning for Benchmark employees in every department and discipline. From webinars and self-study courses to on-site training, conferences and certifications, there are myriad opportunities to grow personally and professionally.SHOW YOUR COMMUNITY YOU CAREOur commitment to service doesnt end when we leave work for the day. Were actively involved in our own communities through a company-wide service initiative, Hometown Hospitality: Caring for Our Communities. Benchmark employees across the country and around the globe are making a big difference for their neighbors.

Keywords: Benchmark, Roanoke , Reservations Agent, Sales , Walkersville, Virginia

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