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Customer Service Representative

Company: Rural King
Location: Mount Hope
Posted on: June 24, 2022

Job Description:

The purpose of the eCommerce Customer Service Representative is to handle customer phone calls and orders, making the customers online shopping experience enjoyable. Take customer phone callsReach out to manufacturers for answers regarding a customer's orderRespond to customer live chatsOrder managementTrack/open customer returnsCommunicate with coworkers to ensure customers are handled in a timely mannerUse general office equipment such as telephone, copy machine, fax machine, calculator, computerMay be required to cross train and perform other dutiesMust possess excellent communication skills both written and verbalMust be proficient with Microsoft Office Products with advanced level proficiency with ExcelResults-oriented with a strong sense of urgencySelf-motivated, problem-solver, results oriented and delivers on deadlinesAbility to handle multiple priorities simultaneouslyExcellent organizational skills, attention to detail, accuracy and follow-throughProven ability to multi-task and work effectively in a dynamic environment Ability to participate in our online applicant and new hire onboarding process remotelyAbility to complete computer-based training

Keywords: Rural King, Roanoke , Customer Service Representative, Sales , Mount Hope, Virginia

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