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Customer Service Representative

Company: Collabera
Location: Roanoke
Posted on: September 24, 2022

Job Description:

Note:

  • The position is Onsite (No Work -from Home).Position Details:
    • Position: Fraud & Claims Operations Representative (Customer Service Representative)
    • Industry: Banking/Financial Services
    • Job duration: 12 months (Possible -Extension/Conversion based on performance)
    • Client Location: Roanoke, VA 24019 -(Onsite)
    • Hours/Week: -40
    • Shift: 8 AM - 5 PM EST for the 1st -6 weeks, then 9:30 AM - 6:30 PM EST
    • Interview Process: None, This is a Direct Offer role
    • Start Date: 10/24/2022
    • Pay Rate: $16.94/hour without any healthcare and medical benefitsRequired Experience:
      • Min 2 years of Inbound Customer Service experience.
      • Previous Banking experience preferred.
      • Critical thinking.
      • Attention to Detail.
      • Decision-making skills.
      • MS Office applications.
      • Must be analytical, and have some type of claims experience.Roles and Responsibilities:
        • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
        • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customers and to de-escalate difficult, as well as sensitive information as a part of resolving a claim.
        • Receive direction from managers and escalate non-routine questions.
        • Oversee multiple claim types, and take appropriate action to decide the case using multiple systems and applications.
        • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
        • Contact third parties for research.If you have any additional questions/need any additional information, please -call me at - 1 (404)-942-0807 -/ email me at indranil.kundu@collabera.com> .CSR,CCR,Customer Service,Customer Support,Customer Service Representative,Customer Support Representative,Customer Service Specialist,Customer Support Specialist,Customer Service Agent,Customer Service Associate,Associate Customer Service Representative,Customer Support Associate,Customer Support Agent,Associate Customer Support Representative,Call Center,Inbound calls,Outbound calls,Call Center Representative,Contact Center

Keywords: Collabera, Roanoke , Customer Service Representative, Sales , Roanoke, Virginia

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