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Customer Service Representative

Location: Stuarts Draft
Posted on: November 25, 2022

Job Description:

-Now hiring a Customer Service Representative!!!
We have been in business for 100 years, are locally owned and have an outstanding reputation! We are seeking an exceptional Customer Service Representative who is capable of listening to our customer's needs, booking service appointments, and placing outbound calls to schedule appointments to fill our call needs. -What can WE do for YOU? - -

Provide stabilityCulture focused around our employeesElite level of qualityOpportunity for job growth within companyContinuous trainings to better yourself and grow in the tradeA "fun-based" management teamLow pressure - we don't sell our services - we give options to our customers -RESPONSIBILITIES:
Listen to the needs of customers and book service appointments and place outbound calls to schedule appointments to fill our call needs each day.Convert incoming customer calls to booked service appointments while promoting customer satisfactionPlace outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.Adhere to the company's plan for resolving customer complaints quickly and favorably.Deliver calls scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customersAnswering multiple phone linesAssisting customer inquiriesScheduling appointmentsOther clerical duties as assignedParticipate in training so that you grow and develop as a professionalMaintain and update our customer database with complete and accurate informationMaintain communication with dispatch and your managerRequirements of a successful Customer Service Representative should have:
Customer service experience in Home Services preferredProficient computer knowledge competent; good typist and proficient with phone systemsAbility to show empathy and be a people personBe reliable Strong verbal and written communication skills needed for problem resolutionExcellent written and verbal communication skillsAbility to handle challenging situations with ease and empathyExcellent ability to multitask -BENEFITS:
-100% covered Healthcare for employee401k with company match up to 6%Paid holidays Paid Time OffLong Term DisabilityBirthday off with payGrowth Opportunities -Training ReimbursementTake home vehicles -Compensation is $18.00/hr. - -
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position. -

Keywords: WORK WITH YOUR HANDZ, Roanoke , Customer Service Representative, Sales , Stuarts Draft, Virginia

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