Company: Protos Security, LLC
Posted on: November 26, 2022
Company Protos SecurityTitle Service AgentLocation Daleville,
VAReports to Director of Service OperationsSecurity Services
Holdings LLC and its subsidiaries (the "Company") provide
technology enabled end-to-end security guard management services
across the United States, Canada, and Puerto Rico. The Company,
headquartered in Norwalk, CT, has offices in New York, NY,
Daleville, VA and Katy, TX, and is a leader in the security service
sector. Superior management processes combined with the security
guard industry's best technology ensures better service and
measurable cost savings. Security Services Holding's subsidiary,
Protos Security ("Protos"), is the largest technology-enabled
Security Officer Management company in the U.S.Position Overview
and ResponsibilitiesProtos Security is searching for a Service
Agent to join our team. Our work environment is fast paced,
positive, and stresses results oriented internal growth.The Service
Agent's core responsibilities will include the following:
- Coordinate within the Service Management Department to ensure
clients are receiving the highest level of day-to-day service.
- Exercise discretion and independent judgement alongside a team
to prioritize client concerns and assist with requests, issue
resolution, and questions from assigned clients.
- Make necessary adjustments to client/supplier punch reports and
coordinate with internal billing teams to ensure accuracy.
- Be prepared to follow and execute the rules of engagement if an
assigned client has issues that require escalation (i.e. high-level
incidents, certain open posts, etc.)
- Implement pricing strategy and process ownership over temporary
requests submitted by the team's assigned clients.
- Additional duties as assignedEducation, Skills, and Experience
- High school diploma or equivalent.
- Excellent written and verbal communication skills.
- Intermediate knowledge of basic Microsoft Office applications
and ability to learn new software platforms as necessary.
- Strong problem-solving and analytical skills.
- Excellent prioritization and time management skills, strong
collaborative and leadership skills.
- Process driven, detailed oriented, and highly
organized.Position Type Full-time, Non-ExemptFunction
OperationsCompensation Compensation includes base salary and a
discretionary, performance based year-end bonus. Travel May be
required, expected to be less than 5%. A valid Driver's License is
required.Relocation No relocation packages or reimbursements are
available for this position.Benefits
- Medical, Dental, Vision, and Life Insurance
- Company paid Short-Term, Long-Term Disability, and Basic Life
- Employee Assistance Program
- Flexible Spending Account / Health Savings Account
- Retirement Plan 401(k) with match
- Generous Paid Time Off Package Physical Demands The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this Job, the employee is
regularly required to sit and talk or hear. The employee is
frequently required to stand; walk and use hands to finger, handle,
or feel. The employee is occasionally required to reach with hands
and arms.Work EnvironmentThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Protos Security is committed to
creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status. ALL qualified candidates are encouraged to apply.
Keywords: Protos Security, LLC, Roanoke , Service Agent, Sales , Daleville, Virginia
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