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Travel Support Agent - Administrative

Company: AAA Club Alliance
Location: Roanoke
Posted on: September 10, 2018

Job Description:

Do you have--- A commitment to providing exceptional service? Professional expertise and a passion for what you do? A high level of integrity? An ability to work independently and collaboratively as a team member? Creative thinking and problem-solving skills? Dedication to developing your own skills and knowledge? Our most successful associates demonstrate these qualities every day. Martin Travel has an exciting opportunity working in our Blacksburg, VA office, with some training and working rotating Saturday's in Roanoke, VA. This is a full time position working 40 hours per week. Work schedule is typically 8:30-5:30pm, with an hour lunch. You will also work rotating Saturday's (once every 2 or 3 weeks) from 10-2pm. In this role, you will represent Martin Travel and the AAA brand and associated products and services in initial contact with customers walking in or calling into a travel branch. You will support Travel Agents by completing administrative tasks associated with booking travel and ensuring payments are received and processed. Job Description The primary duties of the Martin Travel Support Agent are: --- Answer telephones, identify needs, direct calls to multiple offices or take messages and ensure all visitors are greeted in a pleasant, prompt and professional manner --- Answer general inquiries, as appropriate --- Provide general clerical support to the agents in all branches --- Make deposits, order supplies and brochures, get mail daily --- Invoice leisure packages & process online leisure payments or request a check for payment --- Order and pay CSA travel protection insurance for clients --- Send out final payment reminders to clients --- Acquire airline seat assignments --- Process travel documents by gathering traveler specific documents and attaching to itineraries for clients --- Various other duties as assigned Minimum Qualifications: --- Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and six months of business experience in a public contact role. --- Experience operating a switchboard or multi-line telephone console preferred (telephone receptionists). --- Effective communication skills, written and oral, to allow accurate completion of paperwork and constructive interaction with others. --- Basic proficiency with computer software programs and the Internet. To the qualified candidate, we offer: ---A competitive base salary of $11.50 to $12.00/hour, based on experience ---Comprehensive benefit package including just under 4 weeks of Paid Time Off during the first year, 401(k) plan with a 7% company match provision, and Tuition Reimbursement to highlight a few of the offerings. Administrative Assistant, Receptionist, Office Duties, Clerical If you have the qualities and skills described, apply today to become a part of our growing team To learn more about our company and the position, please visit Our Company Website . To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos . AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we've been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it's the company's positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day. AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V This Organization participates in E-Verify. Right to Work Applicants have rights under Federal Employment Laws: The Equal Employment Opportunity (EEO) The Employee Polygraph Protection Act (EPPA) The Family and Medical Leave Act (FMLA) Applicants have rights under State and Local Employment Laws: Arizona Arizona Law Prohibits Discrimination in Employment California Discrimination and Harassment in Employment are prohibited by Law Delaware Pregnant Workers Fairness Act Missouri Discrimination in Employment is Prohibited New Jersey New Jersey Law Prohibits Discrimination in Employment Pennsylvania Employment Provisions of the Pennsylvania Human Relations Act Philadelphia Employment Discrimination Philadelphia Ban the Box Job Category: Admin - Clerical

Keywords: AAA Club Alliance, Roanoke, Travel Support Agent - Administrative, Sales, Roanoke, Virginia

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