Branch Operations Manager
Company: Distribution International
Posted on: March 24, 2020
Friday, January 24, 2020
DI is a leading distributor of insulation, related specialty
fabricated products, HVAC, and safety supplies in North America.
Our Houston-based company has over 80 locations throughout the
United States and Canada that allow us to provide products and
service to our customers worldwide. As part of the DI family, you
will have the opportunity to enhance your career and shape your
future as we grow together.
Responsible for administrative, warehouse, and internal functions
of branch location. Provides leadership to staff to meet and
optimize established levels of business performance objectives,
service, productivity, and quality. The Branch Operations Manager,
in collaboration with the Regional Manager, will work directly with
the warehouse management team, and through dotted line
responsibility with the fabrication department, to plan, direct and
coordinate DI's operations. The Branch Operations Manager will be
responsible for improving performance, productivity, efficiency and
profitability through the implementation of effective methods and
strategies. Maintains employee morale while servicing customer at
economical cost. Supports branch sales plan for growth and margin
Essential Job Functions
--- Supervises supplier and return material authorization,
including customer credit and supplier claim for special order or
defective product forms pending return of material.
--- Assists in controlling branch assets, including inventory,
receivables and payables to maximize bottom line performance,
reduce carrying costs, and satisfy customers
--- Utilizes LEAN methodologies to develop and implement action
plans to correct problem areas and optimize established levels of
business performance objectives, service, productivity, and
--- Implements and ensures consistent compliance with standard
operating procedures, policies, internal audit controls, controls
and business management quality system requirements.
--- Analyzes customer feedback procedures and develops methods to
improve service quality using metrics.
--- Supervises supplier and return material authorization and
credit memo processes, special order or defective product forms
pending return of material.
--- Contributes to preparation of branch annual budget, including
forecast of capital expenditures.
--- Analyzes reports to identify potential operational deficiencies
and take corrective actions.
--- Performs required system utilities, security and administrative
controls used in daily activities.
--- Implements branch physical security standards by conducting
facility and asset inspections and taking corrective actions to
support security controls.
--- Implements and directs branch safety program and warehouse
--- Conducts inventory control procedures, including reconciling
inventory accounts, coordinating inventory returns and repairs, and
assisting in product cycle counting.
--- Controls and monitors branch operating expenses and implements
--- Conducts annual transportation cost analyses and takes
--- Monitors and approves branch expense and stock
--- Oversees use and maintenance of petty cash fund.
--- Conducts daily branch management meetings to communicate
information and resolve problems.
--- Manages warehouse operations so that productivity and budgetary
goals are consistently met.
--- Works closely with sales and fabrication teams to develop and
maintain a 'customer first, whatever it takes' culture.
--- Works with fabrication and purchasing departments to ensure
accurate, on-time and in full receipt of materials in support of
overall order fulfilment goals.
--- Determines equipment availability and capabilities to
efficiently schedule, coordinate, and move orders through the
facility to meet customer expectations.
--- Organizes and manages workflow to satisfy production
requirements in a cost-efficient manner.
--- Analyzes and provides solutions to warehouse challenges or
--- Maintains proper employment levels through selecting,
interviewing and training of personnel.
--- Initiates or suggests plans to motivate employees to achieve
--- Works with Corporate Safety to instruct and monitor employees
regarding safety policies and procedures and overall good
--- Customer Focus
--- Decision Quality
--- Assembling, Developing and Retaining Talent
--- Managerial Courage
--- Problem Solving
--- Driving for Results through Development and Management of
--- Process and Procedure Development and Management
--- Capacity Planning
--- Displaying Confidence and Composure
--- Business Acumen
--- Budget and Cost Management
--- Delegating Responsibility
--- Inspiring and Motivating Others
--- Assessing and Understanding People
--- Bachelor's degree in business or related field, preferred.
--- A minimum of 10 years' proven work experience in a management
or similar role in a warehouse/distribution center environment, or
a minimum 15 years' experience working in a
--- Must have experience with product scheduling and shipping,
logistics and fleet management, and customer service.
--- Intermediate level Microsoft Office skills (Word, Excel,
--- Must have experience with ERP's, WMS, distribution/shipping
software (strong preference for SXe/ TWL experience).
--- Knowledge of business and management principles (budgeting,
strategic planning, resource allocation).
--- Knowledge of safety, quality, productivity, demand creation and
--- Ability to create accountability and to lead by example.
--- Must be a quick decision maker and have advanced
--- Strong team building, decision-making and people management
--- Flexibility to work extended hours as required to meet Customer
General office environment and occasional exposure to
non-climate-controlled warehouse. Requires standing, sitting,
driving, use hands, climb stairs, balance, stoop, kneel, read, talk
and hear; the employee must lift and/or move up to 20 pounds;
specific vision abilities include close vision and the ability to
adjust focus. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job
Distribution International is an Equal Opportunity Employer.
Distribution International does not discriminate on the basis of
race, religion, color, sex, gender identity, sexual orientation,
age, non-disqualifying physical or mental disability, national
origin, veteran status or any other basis covered by appropriate
law. All employment is decided on the basis of qualification,
merit, and business need.
Keywords: Distribution International, Roanoke , Branch Operations Manager, Executive , Roanoke, Virginia
Didn't find what you're looking for? Search again!