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Customer Service Specialist

Company: Collabera Inc.
Location: Roanoke
Posted on: November 19, 2021

Job Description:

Position Details: Client: Fortune 500 (Banking Giant) Role: Customer Service Representative Job Responsibilities: --- Handle customer service calls in order to resolve in the most satisfactory manner for all parties concerned. --- Calls are non-routine and require deviation from standard screens, scripts and procedures. --- May respond to faxes and emails. Must have the ability to communication effectively. --- Will be referencing account information to assist with questions and determine repayment options. Job Requirements: Required Skills: --- Requires basic knowledge of the organization, products and/or services. --- Excellent communication and problem-solving skills. --- One year of customer service experience (includes retail, restaurant, etc). --- 1+ years of financial industry or mortgage servicing experience is a great plus. Recommended Skills Fax -- Financial Services -- Mortgage Loans -- Restaurant Operation -- Customer Service -- Complex Problem Solving

Keywords: Collabera Inc., Roanoke , Customer Service Specialist, Hospitality & Tourism , Roanoke, Virginia

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